Talentify.io
Supervisor -Remote- Previous Call Center Supervisory Experience is preferred- Op
Talentify.io, Little Ferry, New Jersey, us, 07643
Industry:
Customer Experience Solutions ProviderWhy Consider This Job Opportunity
Competitive pay and bonus structureComprehensive healthcare benefitsOpportunity for career advancement within ResultsCXEmployee performance incentives and prizesFun and engaging workplace environmentWhat To Expect (Job Responsibilities)
Directly manage a team of 10 or more agents, providing coaching and supportIdentify and prioritize agent development areasDocument account resolutions and issuesAssist agents with product or account troubleshooting for customersMaintain target performance levels set by the clientWhat Is Required (Qualifications)
Consistent attendance and punctualityExperience as a MentorAbility to exceed Key Performance Indicators (KPIs)Proficient knowledge of inbound contact center environmentExcellent phone skills, customer service skills, and troubleshooting expertiseSolid verbal and written communication skillsAbility to multitask and handle escalated calls in a professional mannerFlexible scheduleAbility to develop and motivate a teamSuperb listening, probing, negotiation, and deescalation skillsHow To Stand Out (Preferred Qualifications)
None mentioned
#J-18808-Ljbffr
Customer Experience Solutions ProviderWhy Consider This Job Opportunity
Competitive pay and bonus structureComprehensive healthcare benefitsOpportunity for career advancement within ResultsCXEmployee performance incentives and prizesFun and engaging workplace environmentWhat To Expect (Job Responsibilities)
Directly manage a team of 10 or more agents, providing coaching and supportIdentify and prioritize agent development areasDocument account resolutions and issuesAssist agents with product or account troubleshooting for customersMaintain target performance levels set by the clientWhat Is Required (Qualifications)
Consistent attendance and punctualityExperience as a MentorAbility to exceed Key Performance Indicators (KPIs)Proficient knowledge of inbound contact center environmentExcellent phone skills, customer service skills, and troubleshooting expertiseSolid verbal and written communication skillsAbility to multitask and handle escalated calls in a professional mannerFlexible scheduleAbility to develop and motivate a teamSuperb listening, probing, negotiation, and deescalation skillsHow To Stand Out (Preferred Qualifications)
None mentioned
#J-18808-Ljbffr