Portland/Beaverton
Hotel General Manager-Brand New EVEN Hotel by IHG
Portland/Beaverton, Portland, Oregon, United States, 97204
Job description
Reports to – Regional Operations Manager
Let’s explain the role you'll play.
What’s the job? As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
People
Develop programs and initiatives to increase team engagement that are aligned with the service philosophy.
Develop, implement and monitor team member succession planning to ensure future bench strength.
Coach your team to follow hospitality guidelines & Brand requirements. Engage with staff on the daily by having morning huddles, offer encouragement, provide information on success and where we need to push.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Staffing hotel, building a loyal hardworking team, dedicated to service and hospitality. Being responsible for areas where you may be understaffed.
Financial
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
Guest Experience
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Speak to guests – ask for their feedback and relationships. Live Hospitality with your guests. Ensure they are happy with their stay and your hotel.
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements.
Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty.
Accountabilities
This position is the top level in a property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labor relations and/or union pressures.
What we need from you
Education qualification / equivalent in Hotel Administration, Business Administration.
Three or more years’ prior hotel management experience, or equivalent combination of education and experience.
Experience required may vary based on size and complexity of operation.
Must speak fluent English.
Other languages a plus.
How do I deliver this?We genuinely care about people and we show this through living out our promise of excellent hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel brand delivers hospitality in their own way, and at the heart of it all are specific, core service skills.
Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type:
Full-time
Pay:
$65,000.00 - $95,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
12 hour shift
8 hour shift
Monday to Friday
On call
Weekends as needed
Experience:
Hotel management: 3 years (Required)
Work Location:
In person
#J-18808-Ljbffr
Reports to – Regional Operations Manager
Let’s explain the role you'll play.
What’s the job? As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
People
Develop programs and initiatives to increase team engagement that are aligned with the service philosophy.
Develop, implement and monitor team member succession planning to ensure future bench strength.
Coach your team to follow hospitality guidelines & Brand requirements. Engage with staff on the daily by having morning huddles, offer encouragement, provide information on success and where we need to push.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Staffing hotel, building a loyal hardworking team, dedicated to service and hospitality. Being responsible for areas where you may be understaffed.
Financial
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
Guest Experience
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Speak to guests – ask for their feedback and relationships. Live Hospitality with your guests. Ensure they are happy with their stay and your hotel.
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements.
Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty.
Accountabilities
This position is the top level in a property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labor relations and/or union pressures.
What we need from you
Education qualification / equivalent in Hotel Administration, Business Administration.
Three or more years’ prior hotel management experience, or equivalent combination of education and experience.
Experience required may vary based on size and complexity of operation.
Must speak fluent English.
Other languages a plus.
How do I deliver this?We genuinely care about people and we show this through living out our promise of excellent hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel brand delivers hospitality in their own way, and at the heart of it all are specific, core service skills.
Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type:
Full-time
Pay:
$65,000.00 - $95,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
12 hour shift
8 hour shift
Monday to Friday
On call
Weekends as needed
Experience:
Hotel management: 3 years (Required)
Work Location:
In person
#J-18808-Ljbffr