TEC Equipment
Fleet Support Specialist, Auto Transport
TEC Equipment, Portland, Oregon, United States, 97204
About UsHeadquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.
TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.
OverviewOur Auto Transport team is seeking a Product Support Specialist to join our sales team. This position acts as a liaison between customers, the sales team, and OEMs. This individual will also manage trucks and trailers in inventory, and arrange for reconditioning and repairs.
The Product Support Specialist is a key part in delivering on our customer commitment to be our customers’ Best Business Partner. This person must have excellent communication skills and be detail oriented.
Responsibilities
Act as the main liaison between customers and TEC to gather information, troubleshoot, and coordinate resolution of issues that are outside of standard warranty guidelines.
Build an effective partnership and maintain communication with truck and trailer OEM contacts.
Proactively follow up with identified customers for equipment delivery, enrolling fleets in OEM systems and breakdown support.
Manage, maintain, and organize all new and used truck and trailer inventory on site.
Set-up customers in OEM portals and systems (Volvo Dealer Portal, Volvo Action Service, ASIST, E-Driver Training, E-Technician Training, Volvo Premium Tech Tool, Remote Diagnostics, etc.).
Coordinate training programs including technician training classes (online and onsite) for customers with TEC’s technical trainers and OEMs.
Assist AT Team Members in evaluating used equipment to make appropriate decisions in regards to the appropriate repair and/or reconditioning process
Secure repair/reconditioning estimates from internal & external shops & service providers. Manage repair/reconditioning plan with AT Team Members once estimates have been evaluated.
Ensure all inventory and yard truck are maintained in functional working order (start trucks as needed, arrange inventory, coordinate detailing, etc.)
Overnight travel to customer locations (approx. 10-15% of the time). Attend trade shows and various events as required.
Qualifications
Associate's degree, trade school degree, or equivalent experience in the Trucking/Auto Transport/Automotive industry preferred.
Minimum one year of experience in trucking industry; and/or related service/parts industry preferred.
Strong mechanical aptitude.
Understanding of the technical aspects of trucks and trailers.
Excellent oral and written business communication skills across various platforms.
Friendly demeanor with the ability to provide superior customer service.
Intermediate proficiency with MS Office and computer programs.
Strong attention to detail, organized, and able to follow multiple processes through to completion.
Ability to identify and solve problems.
Commercial Driver’s License required. TEC will cover training and licensing expenses if needed.
BenefitsTEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.
New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
Choice of two comprehensive medical plan options that include prescription drug coverage
Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
Vision care, discounted hearing exams, and hearing aids
401(k) retirement savings plan with company contribution
Life, accident, and disability insurance
Employee Assistance Program (EAP)
Education assistance
Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick
StatementsAll offers of employment are contingent upon successful completion of all applicable screenings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.
OverviewOur Auto Transport team is seeking a Product Support Specialist to join our sales team. This position acts as a liaison between customers, the sales team, and OEMs. This individual will also manage trucks and trailers in inventory, and arrange for reconditioning and repairs.
The Product Support Specialist is a key part in delivering on our customer commitment to be our customers’ Best Business Partner. This person must have excellent communication skills and be detail oriented.
Responsibilities
Act as the main liaison between customers and TEC to gather information, troubleshoot, and coordinate resolution of issues that are outside of standard warranty guidelines.
Build an effective partnership and maintain communication with truck and trailer OEM contacts.
Proactively follow up with identified customers for equipment delivery, enrolling fleets in OEM systems and breakdown support.
Manage, maintain, and organize all new and used truck and trailer inventory on site.
Set-up customers in OEM portals and systems (Volvo Dealer Portal, Volvo Action Service, ASIST, E-Driver Training, E-Technician Training, Volvo Premium Tech Tool, Remote Diagnostics, etc.).
Coordinate training programs including technician training classes (online and onsite) for customers with TEC’s technical trainers and OEMs.
Assist AT Team Members in evaluating used equipment to make appropriate decisions in regards to the appropriate repair and/or reconditioning process
Secure repair/reconditioning estimates from internal & external shops & service providers. Manage repair/reconditioning plan with AT Team Members once estimates have been evaluated.
Ensure all inventory and yard truck are maintained in functional working order (start trucks as needed, arrange inventory, coordinate detailing, etc.)
Overnight travel to customer locations (approx. 10-15% of the time). Attend trade shows and various events as required.
Qualifications
Associate's degree, trade school degree, or equivalent experience in the Trucking/Auto Transport/Automotive industry preferred.
Minimum one year of experience in trucking industry; and/or related service/parts industry preferred.
Strong mechanical aptitude.
Understanding of the technical aspects of trucks and trailers.
Excellent oral and written business communication skills across various platforms.
Friendly demeanor with the ability to provide superior customer service.
Intermediate proficiency with MS Office and computer programs.
Strong attention to detail, organized, and able to follow multiple processes through to completion.
Ability to identify and solve problems.
Commercial Driver’s License required. TEC will cover training and licensing expenses if needed.
BenefitsTEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.
New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
Choice of two comprehensive medical plan options that include prescription drug coverage
Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
Vision care, discounted hearing exams, and hearing aids
401(k) retirement savings plan with company contribution
Life, accident, and disability insurance
Employee Assistance Program (EAP)
Education assistance
Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick
StatementsAll offers of employment are contingent upon successful completion of all applicable screenings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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