Hertz
Operations Manager
Hertz, Los Angeles, California, United States,
Minimum Requirements
1-3 Years prior experience of customer service or operations, according to specific job dutiesAbility to direct and motivate teamsAbility to work effectively with Senior leadersCustomer service resolution practicesPeople management and leadership capabilitySales Management/Coaching abilityOperations ManagementHighly organizedAbility to solve problems independentlyWorking knowledge of Microsoft office suiteCustomer service aptitude - Ability to address and resolve customer service issuesExcellent oral and written communication skillsPersonal AccountabilityEffective CommunicationDemonstrates InitiativeTrust & IntegrityAdaptable and FlexibleResponsibilities
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.Resolves customer issues, ensuring a positive customer experience.Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.Conducts performance evaluations that are timely and constructive, where applicable.Manages the airport and assigned locations/geographic areas when the General Manager is not present.Participates in the recruiting process, as required.Provides management with various updates and indicators as requested.Remains current on all administrative duties according to company policy.Company Information:Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition.Company Specialties:Car Rental and Customer Service
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1-3 Years prior experience of customer service or operations, according to specific job dutiesAbility to direct and motivate teamsAbility to work effectively with Senior leadersCustomer service resolution practicesPeople management and leadership capabilitySales Management/Coaching abilityOperations ManagementHighly organizedAbility to solve problems independentlyWorking knowledge of Microsoft office suiteCustomer service aptitude - Ability to address and resolve customer service issuesExcellent oral and written communication skillsPersonal AccountabilityEffective CommunicationDemonstrates InitiativeTrust & IntegrityAdaptable and FlexibleResponsibilities
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.Resolves customer issues, ensuring a positive customer experience.Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.Conducts performance evaluations that are timely and constructive, where applicable.Manages the airport and assigned locations/geographic areas when the General Manager is not present.Participates in the recruiting process, as required.Provides management with various updates and indicators as requested.Remains current on all administrative duties according to company policy.Company Information:Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition.Company Specialties:Car Rental and Customer Service
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