The Hertz Corporation
Operations Manager
The Hertz Corporation, Minneapolis, Minnesota, United States, 55400
The Hertz Corporation - Operations Manager - Minneapolis, Minnesota
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.Key Responsibilities:Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.Leads and supports processes to meet and exceed customer expectations, ensuring alignment of the sales force with those sales methods and processes.Resolves customer issues, ensuring a positive customer experience.Pro-actively drives the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).Champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.Conducts performance evaluations that are timely and constructive, where applicable.Manages the airport and assigned locations/geographic areas when the General Manager is not present.Participates in the recruiting process, as required.Provides management with various updates and indicators as requested.Remains current on all administrative duties according to company policy.Minimum Qualifications:Educational Background:High School Diploma required.Bachelor’s Degree preferred.Professional Experience:1-3 Years prior experience in customer service or operations, according to specific job duties.Experience in car rental, hospitality, or tourism is a plus.Knowledge and Skills:Customer service resolution practices.People management and leadership capability.Sales Management/Coaching ability.Operations Management.Highly organized with the ability to solve problems independently.Working knowledge of Microsoft Office Suite.Excellent oral and written communication skills.Demonstrates initiative, personal accountability, and trust & integrity.Adaptable and flexible.The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.US EEO STATEMENT:At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.
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The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.Key Responsibilities:Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function.Leads and supports processes to meet and exceed customer expectations, ensuring alignment of the sales force with those sales methods and processes.Resolves customer issues, ensuring a positive customer experience.Pro-actively drives the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).Champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.Conducts performance evaluations that are timely and constructive, where applicable.Manages the airport and assigned locations/geographic areas when the General Manager is not present.Participates in the recruiting process, as required.Provides management with various updates and indicators as requested.Remains current on all administrative duties according to company policy.Minimum Qualifications:Educational Background:High School Diploma required.Bachelor’s Degree preferred.Professional Experience:1-3 Years prior experience in customer service or operations, according to specific job duties.Experience in car rental, hospitality, or tourism is a plus.Knowledge and Skills:Customer service resolution practices.People management and leadership capability.Sales Management/Coaching ability.Operations Management.Highly organized with the ability to solve problems independently.Working knowledge of Microsoft Office Suite.Excellent oral and written communication skills.Demonstrates initiative, personal accountability, and trust & integrity.Adaptable and flexible.The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.US EEO STATEMENT:At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.
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