Customer Support Representative (USA Office)

We are one of the world leaders in the distribution of electronic components and one of the oldest e-commerce companies in Poland. #TMEteam has over 1,500 people employed at our headquarters in Łódź, Gdynia and Kraków and 11 subsidiaries in Europe, China and the USA. In our daily work, we focus on good communication and team atmosphere, development and training of our employees, as well as in new technologies for which our most modern logistics centers in Europe are famous.Join the Transfer Multisort Elektronik team!The tasks we want to entrust you with:Conducting sales activity of TME products on the US market;Processing customers transactions such as orders, quotes and claims;Providing the highest level of customer service (including phone calls);Attracting new customers and developing cooperation with existing ones;Maintaining and building long-term relationships with customers;Generating new and repeatable business through customer service initiatives;Providing business information;Analysing needs and requirements of the market;Organising office matters;Participating in fairs, events and conferences promoting the company;Active searching for clients and visiting customers.What do we expect?Minimum one year of experience in a similar position;Familiarity with different sales techniques;High communication, negotiation and interpersonal skills;Strong ability to provide the highest level of customer service;Skill in establishing and building long-term relationships with clients;Customer orientation;Proficiency in using computer and MS Office software;Motivation to achieve the goals;Good organization of work;Driving license.These additional qualifications would be a bonus:We are one of the world leaders in the distribution of electronic components and one of the oldest e-commerce companies in Poland. #TMEteam has over 1,500 people employed at our headquarters in Łódź, Gdynia and Kraków and 11 subsidiaries in Europe, China and the USA. In our daily work, we focus on good communication and team atmosphere, development and training of our employees, as well as in new technologies for which our most modern logistics centers in Europe are famous.Join the Transfer Multisort Elektronik team!The tasks we want to entrust you with:Sell TME company's products;New customer acquisition and customer retention;Process, update or change customer purchase orders;Handle, organize and process customer quote requests;Respond to customer inquiries within a call center environment in an accurate manner (e.g. email, phone, webchat);Preparing individual offers for the clients;Evaluate customers' needs and build/maintain productive long-lasting relationships;Collaborate with internal departments to resolve all customers' issues;Meet personal and team sales targets;Issuing sales documents in line with orders;Report and provide feedback to the company's management;Maintain and expand client database within the assigned territory;Attend meetings, sales events and trainings to keep abreast of the latest developments.What do we expect?MSC/BSC or secondary education (preferred technical education, profile: electronics, electrotechnics, automatics or related);Knowledge of the issues related to electronics, electrical engineering or automation will be an advantage;Computer literacy and ability to carry out phone conversations;Customer orientation and strong ability to provide the highest level of customer service;Good organisational skills;Ability to build relations with customers;Good interpersonal and communication skills.We are one of the world leaders in the distribution of electronic components and one of the oldest e-commerce companies in Poland. #TMEteam has over 1,500 people employed at our headquarters in Łódź, Gdynia and Kraków and 11 subsidiaries in Europe, China and the USA. In our daily work, we focus on good communication and team atmosphere, development and training of our employees, as well as in new technologies for which our most modern logistics centers in Europe are famous.Join the Transfer Multisort Elektronik team!The tasks we want to entrust you with:Conducting sales activity of TME products (electronics market) on the Hungarian market;Processing customers transactions such as orders, quotes and claims;Providing the highest level of customer service (including phone calls);Maintaining and building long-term relationships with customers;Filling requests for samples, catalogues or information about products;Analysing the markets' needs and requirements;Meeting personal and team sales targets;Generating new and repeatable business through customer service initiatives and administration and other office work.What do we expect?MSC/BSC or secondary education (preferred: technical education, profile: electronics, electrotechnics, automatics or related);Native Hungarian and proficiency in English;Proficiency in using computer and office software;Customer orientation;Strong ability to provide the highest level of customer service;Responsibility and self-discipline;Experience in administration/secretary tasks.

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