MTM LLC
Customer Service Representative
MTM LLC, Melville, New York, us, 11775
Key Responsibilities:
Order Management:
Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
Service Scheduling:
Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
Customer Support:
Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
Data Entry:
Maintain accurate records of customer interactions, orders, and service requests in the company's database.
Follow-Up:
Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
Cross-Department Collaboration:
Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.
Qualifications:
Experience:
2+ years of experience in customer service, preferably in the window or home improvement industry.
Skills:
Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
Abilities:
Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
Education:
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Benefits:
Competitive salary and bonus structure
Health, dental, and vision insurance
Job Type:
Full-time
Pay:
$45,000.00 - $55,000.00 per year
Expected hours:
40 per week
Shift:
Day shift
Work Location:
In person
#J-18808-Ljbffr
Order Management:
Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
Service Scheduling:
Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
Customer Support:
Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
Data Entry:
Maintain accurate records of customer interactions, orders, and service requests in the company's database.
Follow-Up:
Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
Cross-Department Collaboration:
Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.
Qualifications:
Experience:
2+ years of experience in customer service, preferably in the window or home improvement industry.
Skills:
Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
Abilities:
Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
Education:
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Benefits:
Competitive salary and bonus structure
Health, dental, and vision insurance
Job Type:
Full-time
Pay:
$45,000.00 - $55,000.00 per year
Expected hours:
40 per week
Shift:
Day shift
Work Location:
In person
#J-18808-Ljbffr