Gill Auto Group
Assistance Service Advisor wanted at Livermore Alfa Romeo Maserati
Gill Auto Group, Livermore, California, United States, 94551
Our loyal customer base has driven our business’s success and we’re seeking an Assistance Service Advisor to grow with us at Livermore Alfa Romeo Maserati.
The Assistance Service Advisor is responsible for providing administrative support to the service department and customer service to our customers. This person will assist in scheduling appointments and generating estimates for our Alfa Romeo and Maserati customers. This person will assist with incoming or outgoing phone calls as appropriate, effectively communicate with internal and external customers, and follow up with progress and/or follow up calls and/or emails.
Candidates with previous experience in customer service roles and hospitality industries are encouraged to apply.
BENEFITS:
Paid training and development
Medical, Vision and Dental Benefits
401(k) with company match
Paid Holidays
Free College education courses for employees and immediate family members
Employee appreciation lunches
Employee bonus for referrals
Employee discounts
Excellent culture
Room for growth
RESPONSIBILITIES:
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
Provide basic information to callers who have general inquiries.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
Assist with various clerical duties as needed.
Be friendly, professional, courteous and efficient when working with all customers and employees.
Duties include making service appointments, checking service history and reviewing with customers.
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
REQUIREMENTS:
Excellent communication and organizational skills.
Previous customer service experience.
Experience using Microsoft Office suite.
Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously.
Must be willing to submit to a drug screen & background check.
Gill Automotive Group and Livermore Alfa Romeo Maserati are an equal opportunity employer.
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The Assistance Service Advisor is responsible for providing administrative support to the service department and customer service to our customers. This person will assist in scheduling appointments and generating estimates for our Alfa Romeo and Maserati customers. This person will assist with incoming or outgoing phone calls as appropriate, effectively communicate with internal and external customers, and follow up with progress and/or follow up calls and/or emails.
Candidates with previous experience in customer service roles and hospitality industries are encouraged to apply.
BENEFITS:
Paid training and development
Medical, Vision and Dental Benefits
401(k) with company match
Paid Holidays
Free College education courses for employees and immediate family members
Employee appreciation lunches
Employee bonus for referrals
Employee discounts
Excellent culture
Room for growth
RESPONSIBILITIES:
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
Provide basic information to callers who have general inquiries.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
Assist with various clerical duties as needed.
Be friendly, professional, courteous and efficient when working with all customers and employees.
Duties include making service appointments, checking service history and reviewing with customers.
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
REQUIREMENTS:
Excellent communication and organizational skills.
Previous customer service experience.
Experience using Microsoft Office suite.
Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously.
Must be willing to submit to a drug screen & background check.
Gill Automotive Group and Livermore Alfa Romeo Maserati are an equal opportunity employer.
#J-18808-Ljbffr