Account Manager - Service

RK Company OverviewAs a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication, and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards, and professional execution allow us to turn our customers' greatest concepts into reality.Position and Responsibilities OverviewScope summariesPricing analyzesCustomer relationsClient complaint resolutionMarket strategy controlClient reportsQualificationsIdentify possible problems/issues and coordinate solutionsPrepare/oversee accurate scope lettersFacilitate the transfer of projects to the Service Projects TeamEnsure that all services provided by RK Service meet customer requirementsShow demonstrable, regular contact and support to and with assigned customersCreate scope summaries that clearly define project and maintenance contract pricing and responsibilitiesExplain and define pricing and scope to our clientsBe the RK Service representative to ensure that there is a clear understanding & transfer of up-to-date informationOffer solutions and gather information to keep the project and maintenance contract scope clear and within budgetGather jobsite information to provide estimating with all relevant data to ensure an accurate bid on all assigned customer projects and maintenanceAttend job walks in coordination with Service Projects TeamIndirect supervisionRequires the use of advanced techniques and knowledge within his/her functionApplies diversified knowledge of applicable principles and practices to a broad variety of assignmentsMakes decisions independently regarding complexities and methodsSupervision and guidance related largely to overall objectives, critical issues, new concepts, and policy mattersLiaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her functionCollege/University graduate preferred with 7 years relevant experience or equivalent combination of skills and experienceCompany BenefitsComprehensive medical plans with HSA and FSA options for you and your familyGenerous 401(k) plan with immediate company match - 100% vestedDental and vision insurance for your well-beingShort-term and long-term disability plans available after one yearCompany provided life insurance and AD&D with options for supplemental buy-upsEnjoy paid time off and holidaysGet paid weekly for your convenienceMinimum Physical RequirementsWork outside, inside, and in dusty, noisy and hazardous areasWork in high places, tight places, confined spaces and/or other adverse locationsClimb, balance, squat, kneel and crouchWork in all types of weatherMust have working knowledge of all trade materials and toolsAbility to lift and carry 51 to 75 lbs. occasionally, and/or 31 to 45 pounds of force frequently, and/or greater than negligible up to 16 to 22 pounds of force constantly to move objectsWhy RK is a Great Place to WorkAt RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products, and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.RK Mechanical: commercial and industrial plumbing, mechanical, process, and HVAC contractingRK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industriesRK Electrical: commercial and industrial electrical contracting and serviceRK Water: groundwater dewatering and remediation, facilities water treatment and custom fabricationRK Service: commercial and industrial building and maintenance servicesRK Energy: custom fabrication for various industries requiring ASME and modular skidded solutionsRK Mission Critical: design and manufacturing for off-site constructed modular solutionsRK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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