Common Ground
MiCAL 988 Crisis Specialist
Common Ground, Pontiac, Michigan, United States, 48340
Job Title: MiCAL 988 Crisis Specialist
Various Full-Time & Part-Time Shifts Available
Base Pay: $18.50 hourly
About you:
The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.Day in the Life
Provide crisis support to 988 callersLogin to helpline applicationsRespond to incoming calls of varying crisis natureOffer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.Employ de-escalation techniques to assist callers in crisisTake Michigan calls from the National Suicide Prevention helpline and 988 helplineCoordinate with EMS or police to complete active rescue as neededDocument each encounter while in-callConduct follow-up calls to ensure successful access to servicesCollaborate with Shift Supervisor and other MiCAL staff to provide or receive supportMaintain high level confidentiality while performing all dutiesFulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performedWhat you need to apply
Permanent year-round Michigan residencyHigh School Diploma or GED equivalentMinimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/trainingAt-home high speed internet on a private networkA private, HIPAA compliant, dedicated office spaceWhat makes us different
Non-Profit mission-driven, person-focused environment100-hour Crisis Intervention trainingOpportunity for professional growthTeam oriented environmentAn organizational culture of mental and behavioral health support for allFor your hard work
Generous Paid Time OffShift premiumsEmployer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)Competitive wagesOur Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
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Various Full-Time & Part-Time Shifts Available
Base Pay: $18.50 hourly
About you:
The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.Day in the Life
Provide crisis support to 988 callersLogin to helpline applicationsRespond to incoming calls of varying crisis natureOffer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.Employ de-escalation techniques to assist callers in crisisTake Michigan calls from the National Suicide Prevention helpline and 988 helplineCoordinate with EMS or police to complete active rescue as neededDocument each encounter while in-callConduct follow-up calls to ensure successful access to servicesCollaborate with Shift Supervisor and other MiCAL staff to provide or receive supportMaintain high level confidentiality while performing all dutiesFulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performedWhat you need to apply
Permanent year-round Michigan residencyHigh School Diploma or GED equivalentMinimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/trainingAt-home high speed internet on a private networkA private, HIPAA compliant, dedicated office spaceWhat makes us different
Non-Profit mission-driven, person-focused environment100-hour Crisis Intervention trainingOpportunity for professional growthTeam oriented environmentAn organizational culture of mental and behavioral health support for allFor your hard work
Generous Paid Time OffShift premiumsEmployer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)Competitive wagesOur Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
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