Velocity Truck Group
Service Coordinator - San Diego, CA
Velocity Truck Group, San Diego, California, United States, 92189
Posted Tuesday, August 27, 2024 at 10:00 AMWho We Are:Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on-demand parts. Our goal is to be your one-stop shop experts for all truckers, owner operators, fleets, and companies.What’s in it for You:VVG is a fast-paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a
Great Place to Work
culture!What You’ll Do:Velocity Truck Rental and Leasing is seeking a driven and detail-oriented individual to join our San Diego team as a Service Coordinator. In this role, you will play a crucial part in ensuring smooth service operations by supporting administrative systems, procedures, and policies, while also managing warranty processes from start to finish. You will work closely with service advisors, shop staff, and management to streamline repair and warranty events from the moment a vehicle arrives until the process is complete.Key Responsibilities:Manage warranty events for assigned locations, ensuring timely and efficient processing.Oversee warranty repair order invoicing and claims processing, meeting key performance indicators (KPIs), goals, and budgets.Track and manage work in process for all warranty jobs, ensuring accurate timelines.Handle payment scheduling, reconciliation, and management of aging accounts.Provide warranty determinations and support to service advisors.Train service staff on warranty and administrative processes.Serve as a liaison between the shop and warranty manufacturers.Coordinate failed parts management with the parts department.Conduct audits and reviews to ensure compliance and identify trends.Process invoices and repair orders into the maintenance management system.Maintain accurate unit files and ensure document retention complies with legal requirements.Qualifications & Requirements:2-5 years of experience in office administration.2-5 years of experience in warranty or automotive/diesel industry preferred.Strong proficiency in Microsoft Office Suite.Ability to thrive in a highly interactive and fast-paced environment.Exceptional attention to detail.Strong time management and organizational skills.Excellent communication, customer service, problem-solving, and negotiation skills, with the ability to remain composed under pressure.Knowledge of accounting, general ledger, and accounts receivable preferred.Bilingual skills are a plus.Compensation:Hourly wage: $28-$30, depending on experience and qualifications.Full-time position.Benefits Velocity Vehicle Group Offers:A supportive and dynamic company culture.401k with employer match.Health, Dental, and Vision Insurance, plus HSA and FSA options.Employer-paid life insurance.Paid vacation days and sick leave.Employee perks, including discounts, company events, and training programs.Excellent training and career advancement opportunities.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Ability to lift up to 15 pounds occasionally.Must pass a post-offer drug test and physical exam.Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Great Place to Work
culture!What You’ll Do:Velocity Truck Rental and Leasing is seeking a driven and detail-oriented individual to join our San Diego team as a Service Coordinator. In this role, you will play a crucial part in ensuring smooth service operations by supporting administrative systems, procedures, and policies, while also managing warranty processes from start to finish. You will work closely with service advisors, shop staff, and management to streamline repair and warranty events from the moment a vehicle arrives until the process is complete.Key Responsibilities:Manage warranty events for assigned locations, ensuring timely and efficient processing.Oversee warranty repair order invoicing and claims processing, meeting key performance indicators (KPIs), goals, and budgets.Track and manage work in process for all warranty jobs, ensuring accurate timelines.Handle payment scheduling, reconciliation, and management of aging accounts.Provide warranty determinations and support to service advisors.Train service staff on warranty and administrative processes.Serve as a liaison between the shop and warranty manufacturers.Coordinate failed parts management with the parts department.Conduct audits and reviews to ensure compliance and identify trends.Process invoices and repair orders into the maintenance management system.Maintain accurate unit files and ensure document retention complies with legal requirements.Qualifications & Requirements:2-5 years of experience in office administration.2-5 years of experience in warranty or automotive/diesel industry preferred.Strong proficiency in Microsoft Office Suite.Ability to thrive in a highly interactive and fast-paced environment.Exceptional attention to detail.Strong time management and organizational skills.Excellent communication, customer service, problem-solving, and negotiation skills, with the ability to remain composed under pressure.Knowledge of accounting, general ledger, and accounts receivable preferred.Bilingual skills are a plus.Compensation:Hourly wage: $28-$30, depending on experience and qualifications.Full-time position.Benefits Velocity Vehicle Group Offers:A supportive and dynamic company culture.401k with employer match.Health, Dental, and Vision Insurance, plus HSA and FSA options.Employer-paid life insurance.Paid vacation days and sick leave.Employee perks, including discounts, company events, and training programs.Excellent training and career advancement opportunities.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Ability to lift up to 15 pounds occasionally.Must pass a post-offer drug test and physical exam.Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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