Leap Brands
Project Manager - Ops Services
Leap Brands, Dallas, Texas, United States, 75215
Position Overview:As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our [restaurant/retail] operations. This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.Responsibilities:User Support:
Provide front-line technical support to end-users in the [restaurant/retail] environment.Address and resolve hardware, software, and network-related issues promptly.
POS Systems Management:
Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.Collaborate with vendors to troubleshoot and resolve POS system issues.
Hardware and Software Maintenance:
Install, configure, and maintain computer hardware, software, and peripherals.Conduct regular system updates and patches to ensure security and functionality.
Network Support:
Monitor and troubleshoot network connectivity issues.Collaborate with network administrators to resolve complex network problems.
Data Backup and Recovery:
Implement and oversee data backup procedures to prevent data loss.Assist in data recovery efforts in the event of system failures.
Security Measures:
Implement and enforce IT security measures, including user access controls and antivirus software.Educate end-users on best practices for maintaining security.
Documentation:
Maintain accurate records of IT inventory, configurations, and support activities.Document troubleshooting steps and solutions for common issues.
Collaboration:
Collaborate with IT team members and other departments to address IT-related needs.Participate in cross-functional projects to improve overall IT infrastructure.
Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).2+ years of experience in IT support, preferably in the [restaurant/retail] industry.Proficiency in troubleshooting hardware, software, and network issues.Familiarity with POS systems and related technologies.Strong customer service and communication skills.
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Provide front-line technical support to end-users in the [restaurant/retail] environment.Address and resolve hardware, software, and network-related issues promptly.
POS Systems Management:
Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.Collaborate with vendors to troubleshoot and resolve POS system issues.
Hardware and Software Maintenance:
Install, configure, and maintain computer hardware, software, and peripherals.Conduct regular system updates and patches to ensure security and functionality.
Network Support:
Monitor and troubleshoot network connectivity issues.Collaborate with network administrators to resolve complex network problems.
Data Backup and Recovery:
Implement and oversee data backup procedures to prevent data loss.Assist in data recovery efforts in the event of system failures.
Security Measures:
Implement and enforce IT security measures, including user access controls and antivirus software.Educate end-users on best practices for maintaining security.
Documentation:
Maintain accurate records of IT inventory, configurations, and support activities.Document troubleshooting steps and solutions for common issues.
Collaboration:
Collaborate with IT team members and other departments to address IT-related needs.Participate in cross-functional projects to improve overall IT infrastructure.
Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).2+ years of experience in IT support, preferably in the [restaurant/retail] industry.Proficiency in troubleshooting hardware, software, and network issues.Familiarity with POS systems and related technologies.Strong customer service and communication skills.
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