Service Manager

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryService ManagerAre you seeking an entrepreneurial, empowering workplace that allows you to:Develop a career trackLeverage your current skills while developing new skillsWork with an incredible team of peopleSunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.DUTIES & RESPONSIBILITIESManages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.Orders parts in order to maintain adequate supplies.Provides training and assistance to staff mechanics.Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.Evaluates all equipment after repairs, maintenance or safety checks.Documents equipment status before and after rental.Handles customer complaints regarding equipment condition or operation.Promote safety awarenessPerform quality control checksUpdate, maintain and keep organized equipment service recordsCreate, update, close and bill work ordersFile warranty claims in a timely fashionCommission New EquipmentOrder parts, return parts, and perform parts inventoryDisposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)Reporting to include: Equipment due for service, Fleet status Reporting, Equipment Service Record Reporting, Open work order report, Warranty claim summary report, Inventory management, Parts & merchandise detail reporting, Financial and historical trending, Service department financial summary, Shop foreman performance tool, Work order chargeback, Halt report, Open PO report, Tech paid hours vs. worked hour reportPerform other duties assigned as assigned by the manager.QUALIFICATIONSValid driver’s licenseExtensive experience in the repair and maintenance of self-propelled platforms and liftsKnowledge of work planning and scheduling and other supervisory activitiesStrong understanding of equipment capabilities and safety requirements.Clear perspective of maintenance and repair issues in the industryPlanning and management experienceComputer literacyReporting experienceInventory management experienceThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $54,000.00 - 92,114.85Join Our Team!Sunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.FAIR CHANCE EMPLOYER:Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. A review of criminal will be conducted after a conditional job offer for this position has been made. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery. The Duties & Responsibilities listed above identify the job duties that may be impacted by a criminal history. An unfavorable Motor Vehicle Record (MVR) may lead to the withdrawal of an offer for any position involving driving. Additionally, a criminal record may result in the withdrawal of an offer for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating heavy machinery.

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