Shift Lead

Job Responsibilities:Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.Responsible for opening back door of store for deliveries.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members.Responsible for holding store keys to open and close without management as necessary.Assists with and coaches other team members to work with warehouse and vendor ordering process.Responsible for registering all related sales on assigned cash register.Assists manager in reviewing order exceptions and assists in reverse logistics.Assists manager in evaluating and developing displays and completes resets and revisions.Maintains accurate inventory counts.Responsible for basic department pricing and making daily price changes.Assists with bookkeeping activities as necessary.Ensures clean, neat, orderly store condition and appearance.Assists with separation of food items and stock rotation.Has working knowledge of store systems and store equipment.Ensures compliance with state and local laws regarding regulated products.Responsible for bag checks of team members before leaving the store.Complies with all company policies and procedures.Completes special assignments and other tasks as assigned.Training & Personal Development:Attends training and completes PPLs requested by Manager.Obtains and maintains valid PTCB certification or pharmacy license as required by state.Communications:Serves as a liaison between management and non-management team members.Reports disciplinary issues and customer complaints to management.Job ID:

1486477BRCompany:

WalgreensEmployment Type:

Full-timeJob Function:

RetailLocation:

748 N STATE ST, WESTERVILLE, OH, 43082External Basic Qualifications:One year of prior leadership, supervisory, or retail key holder work experience.Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Preferred Qualifications:Prefer the knowledge of store inventory control.

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