Transdev North America
Dispatch Lead
Transdev North America, Portland, Oregon, United States, 97204
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.We are Now Hiring a Dispatcher in Portland, OR!
Transdev is proud to offer:$28.74 / hourAttractive benefits package, including 401(k) with company contribution, medical, dental and visionPaid time off & vacationOverview:
The dispatcher lead is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.Key Responsibilities:
Create and monitor route development and performance based on passenger trip reservation.Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers.Take incoming calls for new reservations.Use tools to find addresses, quote fares, and assist Operators in locating addresses.Keep the Supervisors, management and customer service teams apprised of service disruptions.Follow Company/System SOP’s for management or other critical incident response.Communicate to passengers, Operators and other operational support staff in a professional manner.Answer all customer and operator inquiries/problems efficiently.Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.Confirm all no-shows in accordance with system no-show SOP’s.Handle all run deviation requests in a timely manner.Monitor available, unavailable, inbound, outbound vehicles for proper coverage.Inform oncoming shift and relief dispatchers of all important information.Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.Education, Licensing, and Certifications:
High school diploma, general education degree (GED); some college, degree preferred.Work Schedule:
Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation.Experience:
Two years of experience in dispatch, customer service, or related experience.Skills and Knowledge Required:
Ability to build trust, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate high integrity.Preferred Skills:
Maintain professional internal and external relationships.Adhere to all company policies, procedures, and business ethics codes.Proactively establish and maintain effective working relationships.Maintain a positive attitude.Ability to multi-task in a fast-paced environment.Excellent communication skills verbal and written.Excellent computer skills: Excel, Word, Trapeze, and Outlook.Physical Requirements:
Occasionally standing, walking, squat/kneel, bend, reaching above shoulder.Constantly sitting.Frequent reaching outward.Lifting of 10lbs or less (occasionally).Lifting over 11lbs - 20lbs (occasionally).
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Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.We are Now Hiring a Dispatcher in Portland, OR!
Transdev is proud to offer:$28.74 / hourAttractive benefits package, including 401(k) with company contribution, medical, dental and visionPaid time off & vacationOverview:
The dispatcher lead is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.Key Responsibilities:
Create and monitor route development and performance based on passenger trip reservation.Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers.Take incoming calls for new reservations.Use tools to find addresses, quote fares, and assist Operators in locating addresses.Keep the Supervisors, management and customer service teams apprised of service disruptions.Follow Company/System SOP’s for management or other critical incident response.Communicate to passengers, Operators and other operational support staff in a professional manner.Answer all customer and operator inquiries/problems efficiently.Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.Confirm all no-shows in accordance with system no-show SOP’s.Handle all run deviation requests in a timely manner.Monitor available, unavailable, inbound, outbound vehicles for proper coverage.Inform oncoming shift and relief dispatchers of all important information.Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.Education, Licensing, and Certifications:
High school diploma, general education degree (GED); some college, degree preferred.Work Schedule:
Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation.Experience:
Two years of experience in dispatch, customer service, or related experience.Skills and Knowledge Required:
Ability to build trust, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate high integrity.Preferred Skills:
Maintain professional internal and external relationships.Adhere to all company policies, procedures, and business ethics codes.Proactively establish and maintain effective working relationships.Maintain a positive attitude.Ability to multi-task in a fast-paced environment.Excellent communication skills verbal and written.Excellent computer skills: Excel, Word, Trapeze, and Outlook.Physical Requirements:
Occasionally standing, walking, squat/kneel, bend, reaching above shoulder.Constantly sitting.Frequent reaching outward.Lifting of 10lbs or less (occasionally).Lifting over 11lbs - 20lbs (occasionally).
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