Transdev
Dispatch Lead
Transdev, Portland, Oregon, United States, 97204
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
We are Now Hiring a Dispatcher in Portland, OR!
Transdev is proud to offer:
$28.74 / hour
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
Paid time off & vacation
Overview:
The dispatcher lead is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.
Key Responsibilities:
Create and monitor route development and performance based on passenger trip reservation.
Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
Take incoming calls for new reservations.
Use tools to find addresses, quote fares, and assist Operators in locating addresses.
Keep the Supervisors, management and customer service teams apprised of service disruptions.
Follow Company/System SOP’s for management or other critical incident response.
Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
Answer all customer and operator/driver inquiries/problems in a quick and efficient manner.
Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
Confirms all no-shows in accordance with system no-show SOP’s.
Handles all run deviation requests in a timely manner.
Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
Supervises daily activities of dispatch personnel and is a liaison between Operations and supervised personnel by overseeing daily shift schedules and activities of bus operators.
Oversees scheduling of operators, monitors operations, and coordinates delivery of service with direct reports.
May assist in hiring, training, and coaching of new dispatchers.
Evaluates the work performance of dispatch staff.
May be required to flex assigned shift times to ensure adequate dispatch staffing with limited or no notice.
Other duties as assigned.
Education, Licensing, and Certifications:
High school diploma, general education degree (GED); some college, degree preferred.
Work Schedule:
Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation. Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends, and holidays.
Experience:
Two years of experience in dispatch, customer service, or related experience.
Skills and Knowledge Required:
Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Preferred Skills:
Maintain professional internal and external relationships that meet company core values.
Adheres to all company policies, procedures and business ethics codes.
Maintain a positive attitude.
Must be able to multi-task in a fast-paced environment with limited resources.
Excellent communication skills verbal and written.
Excellent computer skills: Excel, Word, Trapeze, and Outlook.
Physical Requirements:
Occasionally standing, walking, squat/kneel, bend, reaching above shoulder.
Constantly sitting.
Frequent reaching outward.
Lifting of 10lbs or less (occasionally).
Lifting over 11lbs - 20lbs (occasionally).
Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other communication systems.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3313
Pay Group: EB6
Cost Center: 424
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
We are Now Hiring a Dispatcher in Portland, OR!
Transdev is proud to offer:
$28.74 / hour
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
Paid time off & vacation
Overview:
The dispatcher lead is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation.
Key Responsibilities:
Create and monitor route development and performance based on passenger trip reservation.
Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
Take incoming calls for new reservations.
Use tools to find addresses, quote fares, and assist Operators in locating addresses.
Keep the Supervisors, management and customer service teams apprised of service disruptions.
Follow Company/System SOP’s for management or other critical incident response.
Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
Answer all customer and operator/driver inquiries/problems in a quick and efficient manner.
Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
Confirms all no-shows in accordance with system no-show SOP’s.
Handles all run deviation requests in a timely manner.
Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
Supervises daily activities of dispatch personnel and is a liaison between Operations and supervised personnel by overseeing daily shift schedules and activities of bus operators.
Oversees scheduling of operators, monitors operations, and coordinates delivery of service with direct reports.
May assist in hiring, training, and coaching of new dispatchers.
Evaluates the work performance of dispatch staff.
May be required to flex assigned shift times to ensure adequate dispatch staffing with limited or no notice.
Other duties as assigned.
Education, Licensing, and Certifications:
High school diploma, general education degree (GED); some college, degree preferred.
Work Schedule:
Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation. Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends, and holidays.
Experience:
Two years of experience in dispatch, customer service, or related experience.
Skills and Knowledge Required:
Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Preferred Skills:
Maintain professional internal and external relationships that meet company core values.
Adheres to all company policies, procedures and business ethics codes.
Maintain a positive attitude.
Must be able to multi-task in a fast-paced environment with limited resources.
Excellent communication skills verbal and written.
Excellent computer skills: Excel, Word, Trapeze, and Outlook.
Physical Requirements:
Occasionally standing, walking, squat/kneel, bend, reaching above shoulder.
Constantly sitting.
Frequent reaching outward.
Lifting of 10lbs or less (occasionally).
Lifting over 11lbs - 20lbs (occasionally).
Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other communication systems.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 3313
Pay Group: EB6
Cost Center: 424
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
#J-18808-Ljbffr