Transdev
Dispatch Lead
Transdev, Denver, Colorado, United States, 80285
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
We are Now Hiring a Dispatch Lead in Denver, CO!
Transdev is proud to offer:
$26.00 / hour ($26.50 / hour Bilingual)
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
Paid time off & vacation
JOB DESCRIPTION
This position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service.
Responsibilities
Oversee road service by assigned carriers by tracking trip performance measures, i.e., route start time, on-time performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips
Manage emergency situations for vehicle operators, and act as liaison between the carrier and emergency services
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on-time performance
Supervise staff on weekends and evenings
Manage Department reports and other communication tools
Provide support assistance to the Dispatch Supervisor, including training employees
Make recommendations on improving the Dispatch Department
Manage escalated calls
Qualifications
High school diploma or GED equivalent required; technical degree preferred
Customer service orientation
Excellent verbal and interpersonal skills
Problem-solving and analytical abilities
Supervisor experience strongly desired
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Req ID: 3320
Pay Group: UC8
Cost Center: 52924
#J-18808-Ljbffr
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
We are Now Hiring a Dispatch Lead in Denver, CO!
Transdev is proud to offer:
$26.00 / hour ($26.50 / hour Bilingual)
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
Paid time off & vacation
JOB DESCRIPTION
This position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service.
Responsibilities
Oversee road service by assigned carriers by tracking trip performance measures, i.e., route start time, on-time performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips
Manage emergency situations for vehicle operators, and act as liaison between the carrier and emergency services
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on-time performance
Supervise staff on weekends and evenings
Manage Department reports and other communication tools
Provide support assistance to the Dispatch Supervisor, including training employees
Make recommendations on improving the Dispatch Department
Manage escalated calls
Qualifications
High school diploma or GED equivalent required; technical degree preferred
Customer service orientation
Excellent verbal and interpersonal skills
Problem-solving and analytical abilities
Supervisor experience strongly desired
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Req ID: 3320
Pay Group: UC8
Cost Center: 52924
#J-18808-Ljbffr