Dispatch Lead

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.We are Now Hiring a Dispatch Lead in Denver, CO!Transdev is proud to offer:$26.00 / hour ($26.50 / hour Bilingual)Attractive benefits package, including 401(k) with company contribution, medical, dental and visionPaid time off & vacationJOB DESCRIPTIONThis position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service.ResponsibilitiesOversee road service by assigned carriers by tracking trip performance measures, i.e., route start time, on-time performance, incidents, etc.Provide customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips.Manage emergency situations for vehicle operators, and act as liaison between the carrier and emergency services.Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on-time performance.Supervise staff on weekends and evenings.Manage Department reports and other communication tools.Provide support assistance to the Dispatch Supervisor, including training employees.Make recommendations on improving the Dispatch Department.QualificationsHigh school diploma or GED equivalent required; technical degree preferred.Excellent verbal and interpersonal skills.Problem-solving and analytical abilities.Supervisor experience strongly desired.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

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