Portland General Electric
Operations Manager, Key Customer Management
Portland General Electric, Portland, Oregon, United States, 97204
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities, and drive advancements in energy that promote social, economic, and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.Operations Manager, Key Customer Management
We are looking for an awesome Operations Manager to join and lead part of our Key Customer Management team! In this role you will provide the following operations support:Provide leadership to a team of Key Customer Managers as well as their customers.Design and maintain joint goals/metrics with internal partners in preparation for regular officer and operations meetings.Support process design and improvements with operations partners – You will be the Process SME for the whole team.Support ad hoc projects and initiatives as needed.Job Function
Key Accounts manages accounts of customers with substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities.Key Job Information
Manager, Key Customer Management manages professional associates and is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources, and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues, and/or customers.Key Responsibilities
Key Accounts Management: Manages a team of key accounts staff responsible for managing customer accounts that have substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities; provides technical management for the team, ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose.Customer Relations: Ensures PGE’s key business customers’ needs are being met through exceptional service, advocacy, and expert consultation; creates and oversees annual strategic plans for engagement opportunities with key business customers and tracks to ensure effectiveness.Customer Intelligence: Develops and maintains deep understanding of the customer’s business, industry, and energy needs to provide authoritative advice on developing products that can better meet customer needs.Resourcing: Oversees resourcing decisions and planning for team, partners with HR in the definition of jobs, recruitment, evaluation, and selection processes.Professional Development: Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.Education/Experience/Certifications
Requires a bachelor’s degree or other related field or equivalent experience.Prefer eight or more years in an electric utility, ideally in an account management related field.Requires a valid driver’s license and a history of safe driving practices.Leader Practices
Drives ResultsPlans and AlignsDecision QualityDrives EngagementCouragePhysical and Cognitive Demands
Cognitive Level Substantial:
Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).Ability to adhere to set response times, deadlines, and time-sensitive tasks.Ability to follow accuracy standards.Ability to follow through on decision-making tasks.Ability to interact effectively and collaboratively within a team environment.Ability to communicate and problem solve when under stress.Ability to respond and adapt to frequent change.Ability to accept and demonstrate self-awareness when provided constructive feedback.Ability to discern feedback and acknowledge ownership of areas of improvement.Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.Ability to successfully collaborate with peers, managers, and others within the organization.Demonstrates sound memory.Ability to process new information to be applied consistently to work tasks.Schedule/Attendance
Ability to work long hours.Ability to work a variable schedule.Ability to report to work and perform work during periods of severe inclement weather.Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.Ability to work shift schedule.Ability to work on-call schedule.Physical Capabilities
Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less).Computer use (use computer regularly for entire work shift).Lifting/pushing/pulling: Up to 50lbs.Carrying: Up to 50lbs.Unstable surfaces requiring balance (i.e., moving equipment, boats).Stairs (over 10 steps).Environment
OfficePlantFieldCompensation Range
$116,410.00 - $216,190.00. In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
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We are looking for an awesome Operations Manager to join and lead part of our Key Customer Management team! In this role you will provide the following operations support:Provide leadership to a team of Key Customer Managers as well as their customers.Design and maintain joint goals/metrics with internal partners in preparation for regular officer and operations meetings.Support process design and improvements with operations partners – You will be the Process SME for the whole team.Support ad hoc projects and initiatives as needed.Job Function
Key Accounts manages accounts of customers with substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities.Key Job Information
Manager, Key Customer Management manages professional associates and is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources, and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues, and/or customers.Key Responsibilities
Key Accounts Management: Manages a team of key accounts staff responsible for managing customer accounts that have substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities; provides technical management for the team, ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose.Customer Relations: Ensures PGE’s key business customers’ needs are being met through exceptional service, advocacy, and expert consultation; creates and oversees annual strategic plans for engagement opportunities with key business customers and tracks to ensure effectiveness.Customer Intelligence: Develops and maintains deep understanding of the customer’s business, industry, and energy needs to provide authoritative advice on developing products that can better meet customer needs.Resourcing: Oversees resourcing decisions and planning for team, partners with HR in the definition of jobs, recruitment, evaluation, and selection processes.Professional Development: Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.Education/Experience/Certifications
Requires a bachelor’s degree or other related field or equivalent experience.Prefer eight or more years in an electric utility, ideally in an account management related field.Requires a valid driver’s license and a history of safe driving practices.Leader Practices
Drives ResultsPlans and AlignsDecision QualityDrives EngagementCouragePhysical and Cognitive Demands
Cognitive Level Substantial:
Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).Ability to adhere to set response times, deadlines, and time-sensitive tasks.Ability to follow accuracy standards.Ability to follow through on decision-making tasks.Ability to interact effectively and collaboratively within a team environment.Ability to communicate and problem solve when under stress.Ability to respond and adapt to frequent change.Ability to accept and demonstrate self-awareness when provided constructive feedback.Ability to discern feedback and acknowledge ownership of areas of improvement.Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.Ability to successfully collaborate with peers, managers, and others within the organization.Demonstrates sound memory.Ability to process new information to be applied consistently to work tasks.Schedule/Attendance
Ability to work long hours.Ability to work a variable schedule.Ability to report to work and perform work during periods of severe inclement weather.Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.Ability to work shift schedule.Ability to work on-call schedule.Physical Capabilities
Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less).Computer use (use computer regularly for entire work shift).Lifting/pushing/pulling: Up to 50lbs.Carrying: Up to 50lbs.Unstable surfaces requiring balance (i.e., moving equipment, boats).Stairs (over 10 steps).Environment
OfficePlantFieldCompensation Range
$116,410.00 - $216,190.00. In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.
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