Panasonic Avionics Corporation
Sales Operations Analyst
Panasonic Avionics Corporation, Newark, New Jersey, us, 07175
Overview
The Sales Operations Analyst role manages the order-to-cash cycle, including order management, fulfillment, and issue resolution. Additionally, the position handles stock returns, audit reporting, and supports finance with documentation. Continuous improvement suggestions and additional duties as assigned are also part of the role.Responsibilities
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our
customers
to innovate experiences that define the changing world of work.Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!What You'll Get To Do:Customer CareResponsible for the order to cash cycle including order management through fulfillment and any issue resolutionCollaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirementsCommunicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfactionDetermine best method to achieve customer satisfaction while adhering to company policiesMaintain knowledge of products, services, policies, and proceduresRecommend and implement ideas for improvement to achieve work efficienciesReportingChargeback/program credits – research and reconciliation chargeback deductions, validate program documentation, obtain approvals, and submit credits for processingProfessional solution support – work with channel partners, sales, and service to obtain any missing end user/serial number data for proper billing and entitlement processingMaintain master tracking files and distribute to appropriate customersRun and coordinate stock balance returns processingRun monthly audit reports and gather supporting documentation for finance approvalOther duties as assignedWhat You'll Get To Do:College degree in business or finance preferred or equivalent work experienceMinimum 5 years of relevant sales/administrative management supportPrior front line business experience preferredStrong knowledge of ERP and CRM systems – SFDC and SAPStrong PC skills (Word, Outlook, PowerPoint)Advance knowledge of ExcelKey CompetenciesStrong ability to work collaboratively between multiple departmentsProficient email management with high volume requestsAbility to identify and expedite critical issuesExcellent communication and customer service skillsStrong organizational and analytical skillsWhat We Offer:The salary range of $65,000 –$95,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.High Performance CultureA focus on Diversity, Equity and InclusionTeamwork and CollaborationRewards and RecognitionLearning & Development Opportunities Across Multiple Business UnitsCompetitive compensation packagesHybrid work modelComprehensive benefitsPaid Parental Care LeaveEducational AssistanceVolunteer time offTotal Well Being ProgramEmployee Referral ProgramPanasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
Salary Range
$85,000- 105,000 + bonus REQ-146468#J-18808-Ljbffr
The Sales Operations Analyst role manages the order-to-cash cycle, including order management, fulfillment, and issue resolution. Additionally, the position handles stock returns, audit reporting, and supports finance with documentation. Continuous improvement suggestions and additional duties as assigned are also part of the role.Responsibilities
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our
customers
to innovate experiences that define the changing world of work.Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!What You'll Get To Do:Customer CareResponsible for the order to cash cycle including order management through fulfillment and any issue resolutionCollaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirementsCommunicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfactionDetermine best method to achieve customer satisfaction while adhering to company policiesMaintain knowledge of products, services, policies, and proceduresRecommend and implement ideas for improvement to achieve work efficienciesReportingChargeback/program credits – research and reconciliation chargeback deductions, validate program documentation, obtain approvals, and submit credits for processingProfessional solution support – work with channel partners, sales, and service to obtain any missing end user/serial number data for proper billing and entitlement processingMaintain master tracking files and distribute to appropriate customersRun and coordinate stock balance returns processingRun monthly audit reports and gather supporting documentation for finance approvalOther duties as assignedWhat You'll Get To Do:College degree in business or finance preferred or equivalent work experienceMinimum 5 years of relevant sales/administrative management supportPrior front line business experience preferredStrong knowledge of ERP and CRM systems – SFDC and SAPStrong PC skills (Word, Outlook, PowerPoint)Advance knowledge of ExcelKey CompetenciesStrong ability to work collaboratively between multiple departmentsProficient email management with high volume requestsAbility to identify and expedite critical issuesExcellent communication and customer service skillsStrong organizational and analytical skillsWhat We Offer:The salary range of $65,000 –$95,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.High Performance CultureA focus on Diversity, Equity and InclusionTeamwork and CollaborationRewards and RecognitionLearning & Development Opportunities Across Multiple Business UnitsCompetitive compensation packagesHybrid work modelComprehensive benefitsPaid Parental Care LeaveEducational AssistanceVolunteer time offTotal Well Being ProgramEmployee Referral ProgramPanasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
Salary Range
$85,000- 105,000 + bonus REQ-146468#J-18808-Ljbffr