Inside Account Manager

The Inside Account Manager (IAM) is an integral part of the sales process by collaborating with outside sales to provide hardware, software and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers. This role works directly with customers and reports to the Inside Sales Manager.Responsibilities:Represent SHI as a central point of contact for our customer baseAct as liaison between Outside Sales, customers, and SHI internal departmentsProvide excellent customer service and support to customers and outside sales teamCreate pricing quotes for SHI customer based on IT requirements, including new hardware and software product needs, upcoming renewals, and corresponding servicesEngage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) toolProvide sourcing, product quotes, pricing, and product information to the outside sales teamEnter purchase orders and provide updates to Outside Sales and customer of order statusActively participate in team meetings with managers to review important updates and changesSet up conference calls between Outside Sales, customers, vendors and our internal teamsBe proactive with problem resolution by handling product returns, invoicing questions and customer concernsExternal Qualifications:Bachelor’s degree, 3.0 cumulative GPA (all majors considered) or minimum 2 years of Customer Service experience in a Corporate or Office SettingInternal Qualifications:Completed Bachelor’s degree or 1 year experience in Inside Sales Operations Admin role or minimum 1 year customer service experience (phone, email) working as a liaison between the Inside Sales Department and other departments regarding purchase or return order processing.Must have experience building and maintaining professional relationships with vendors and partners and other departments within the companyRequired Skills:Excellent communication skills (verbal and written)Ability to follow up with customers to ensure customer satisfactionExcellent time management skills, attention to detail, organizational skills, and problem-solving capabilitiesProactive and critical thought process in approach to selling to enhance sales experience for clientAbility to work well in a fast paced, team environmentAdditional Information:The estimated annual pay range for this position is $40,000-$55,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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