Ingersoll Rand
Inside Sales and Service Representative
Ingersoll Rand, Los Angeles, California, United States,
Inside Sales and Service Representative
BH Job ID:
1605SF Job Req ID:
11423Location:
City of Industry, CAAbout Us
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions.Job Summary
This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.Responsibilities
Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.Follow up with customers and outside sales team to provide order status updates.Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.Ensure the order process is complete and error-free. Manage outside purchases and product transportation expenses effectively and efficiently.Ensure environmental, health and safety compliance.Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.Prepare all sales and activity reports, presentations, studies and research as requested.Mentor peers and share best practices with those less experienced as needed.Basic Qualifications
High school diploma or GED required.Associates Degree or 2-3 years of relevant experience required; Bachelor's Degree preferred.Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.SalesForce, CRM, and Oracle experience is a plus.Key Competencies
Technical background highly preferred.Excellent verbal and written communication skills.Customer service focus - understand the need, solve problems, and respond in an efficient manner.Organizational skills - ability to manage time and multi-task.What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.The total pay range for this role, including incentive opportunities, is $45,320 - $105,680. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too.Benefits of Employment
Medical and Prescription drug plansWellness and Chronic disease management programsDental, vision, life/AD&D insuranceShort- and Long-term disabilityHealth Savings AccountFlexible Spending AccountParental LeaveEmployee Assistance ProgramDiscount ProgramEmployee Stock Grant401k plan with a company match3 weeks of paid vacation and 11 paid holidays throughout the calendar yearVoluntary benefits include legal, accident, and critical illness protectionIngersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities.CURRENT EMPLOYEES: Please log into our system to apply.
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BH Job ID:
1605SF Job Req ID:
11423Location:
City of Industry, CAAbout Us
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions.Job Summary
This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.Responsibilities
Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.Follow up with customers and outside sales team to provide order status updates.Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.Ensure the order process is complete and error-free. Manage outside purchases and product transportation expenses effectively and efficiently.Ensure environmental, health and safety compliance.Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.Prepare all sales and activity reports, presentations, studies and research as requested.Mentor peers and share best practices with those less experienced as needed.Basic Qualifications
High school diploma or GED required.Associates Degree or 2-3 years of relevant experience required; Bachelor's Degree preferred.Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.SalesForce, CRM, and Oracle experience is a plus.Key Competencies
Technical background highly preferred.Excellent verbal and written communication skills.Customer service focus - understand the need, solve problems, and respond in an efficient manner.Organizational skills - ability to manage time and multi-task.What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.The total pay range for this role, including incentive opportunities, is $45,320 - $105,680. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too.Benefits of Employment
Medical and Prescription drug plansWellness and Chronic disease management programsDental, vision, life/AD&D insuranceShort- and Long-term disabilityHealth Savings AccountFlexible Spending AccountParental LeaveEmployee Assistance ProgramDiscount ProgramEmployee Stock Grant401k plan with a company match3 weeks of paid vacation and 11 paid holidays throughout the calendar yearVoluntary benefits include legal, accident, and critical illness protectionIngersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities.CURRENT EMPLOYEES: Please log into our system to apply.
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