Impact XM
Senior Account Manager
Impact XM, Dayton, New Jersey, us, 08810
Impact XM is seeking a Senior Account Manager (Healthcare) to join our team supporting Healthcare focused clients. A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Impact XM clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables.
RESPONSIBILITIES:
Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
Serve as the lead Account Manager and primary point of contact with Impact XM clients on project deliverables as it relates to Account Management
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare high-level written correspondence and proposals to clients & client leadership
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess mastery level operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions abide by the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
Utilize IXM systems to document and communicate project details, activities, and actions
Account Management:
Able to manage multiple large clients (each +five-hundred thousand in annual revenue)
Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
Recognize and support development of new business opportunities with existing clients
Build and maintain relationships with the clients that we support
Elevate new prospect opportunities to sales leadership
Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
Drive internal brainstorming sessions by offering ideas on project deliverables
Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Clearly represent their client’s needs while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
Manage all account related needs including, but not limited to:
Financial Responsibility / Management:
Ability to forecast client financial activity with Impact XM on a 12-month rolling calendar
Maintain and update project information, including financial within Impact XM systems
Demonstrate project and meeting fiscal responsibility
Monitor and ensure consistent delivery of 40% gross margin on average
Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices
Review all invoice drafts for accuracy prior to billing
Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
Contribute & develop regular business review reports with Account Director & Sales Leadership
Leadership:
Identify areas of personal expertise and share learnings with Global Account Management
Train and develop individual skill set, expanding client services, business and marketing expertise
Coach Account Managers & Account Coordinators in areas of expertise
Resolve problems / conflicts within organization where appropriate
Complete all work and responsibilities with minimal supervision and direction
Desired Characteristics:
Passionate about working with people and be customer-centric
Experience in the face-to-face experiential marketing or a creative solutions based agency
Thrives in an entrepreneurial and independent environment
Is impervious to limits or roadblocks
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Ability to develop excellent rapport with existing and prospective clients
Demonstrates a good “business sense”
Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
Solution oriented
Pharmaceutical experience, including an understanding of additional processes and requirements, a MUST
Global and digital experience are highly desired
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
Our Company:
Impact XM is a global experiential marketing agency that designs and fulfills face-to-face marketing engagements. Trusted by some of the world’s most respected organizations, the agency has a forty-year heritage of insightful strategy, brilliant creative, smart fulfillment and purposeful metrics across business and consumer trade shows, user conferences, event activations and digital engagements. Headquartered in New Jersey, Impact XM maintains locations in Toronto, Las Vegas, San Francisco, Sao Paulo and Zurich.
Impact XM Benefits:
Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.
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RESPONSIBILITIES:
Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
Serve as the lead Account Manager and primary point of contact with Impact XM clients on project deliverables as it relates to Account Management
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare high-level written correspondence and proposals to clients & client leadership
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess mastery level operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions abide by the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
Utilize IXM systems to document and communicate project details, activities, and actions
Account Management:
Able to manage multiple large clients (each +five-hundred thousand in annual revenue)
Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
Recognize and support development of new business opportunities with existing clients
Build and maintain relationships with the clients that we support
Elevate new prospect opportunities to sales leadership
Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
Drive internal brainstorming sessions by offering ideas on project deliverables
Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Clearly represent their client’s needs while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
Manage all account related needs including, but not limited to:
Financial Responsibility / Management:
Ability to forecast client financial activity with Impact XM on a 12-month rolling calendar
Maintain and update project information, including financial within Impact XM systems
Demonstrate project and meeting fiscal responsibility
Monitor and ensure consistent delivery of 40% gross margin on average
Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices
Review all invoice drafts for accuracy prior to billing
Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
Contribute & develop regular business review reports with Account Director & Sales Leadership
Leadership:
Identify areas of personal expertise and share learnings with Global Account Management
Train and develop individual skill set, expanding client services, business and marketing expertise
Coach Account Managers & Account Coordinators in areas of expertise
Resolve problems / conflicts within organization where appropriate
Complete all work and responsibilities with minimal supervision and direction
Desired Characteristics:
Passionate about working with people and be customer-centric
Experience in the face-to-face experiential marketing or a creative solutions based agency
Thrives in an entrepreneurial and independent environment
Is impervious to limits or roadblocks
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Ability to develop excellent rapport with existing and prospective clients
Demonstrates a good “business sense”
Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
Solution oriented
Pharmaceutical experience, including an understanding of additional processes and requirements, a MUST
Global and digital experience are highly desired
EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
Our Company:
Impact XM is a global experiential marketing agency that designs and fulfills face-to-face marketing engagements. Trusted by some of the world’s most respected organizations, the agency has a forty-year heritage of insightful strategy, brilliant creative, smart fulfillment and purposeful metrics across business and consumer trade shows, user conferences, event activations and digital engagements. Headquartered in New Jersey, Impact XM maintains locations in Toronto, Las Vegas, San Francisco, Sao Paulo and Zurich.
Impact XM Benefits:
Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.
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