Holman Enterprises
Sales Coordinator - Customer Engagement Center
Holman Enterprises, Trenton, New Jersey, United States,
Sales Coordinator - Customer Engagement CenterApply
Locations:
Remote, NJ (US)
Time Type:
Full time
Posted On:
Posted 30+ Days Ago
Job Requisition ID:
R0043868
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Responsibilities:
Handle inbound and outbound phone calls with customers to schedule sales appointments.
Act as the first point of contact for customers in need of sales appointments.
Determine and document customer needs/understand their reason for calling.
Schedule sales appointments by client advisor using scheduling system.
Place reminder calls to customers regarding pending scheduled service appointments.
Place follow-up calls to customers regarding recent sales visit experience.
Build strong relationships with customers and dealership employees.
Maintain a high and consistent level of premium-brand, customer service and
WOW
customers.
Qualification Criteria:
High School Diploma or equivalent combination of education and customer service experience.
Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
Proven outstanding customer service.
Listen and record accurately.
Excellent interpersonal skills, both in person and over phone.
Call Center experience is preferred, but not required.
Proficient computer skills with ability to learn scheduling and other computer systems.
Team-oriented and flexible/multi-tasking.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $16.54 - $22.34 USD per hour.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr
Locations:
Remote, NJ (US)
Time Type:
Full time
Posted On:
Posted 30+ Days Ago
Job Requisition ID:
R0043868
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Responsibilities:
Handle inbound and outbound phone calls with customers to schedule sales appointments.
Act as the first point of contact for customers in need of sales appointments.
Determine and document customer needs/understand their reason for calling.
Schedule sales appointments by client advisor using scheduling system.
Place reminder calls to customers regarding pending scheduled service appointments.
Place follow-up calls to customers regarding recent sales visit experience.
Build strong relationships with customers and dealership employees.
Maintain a high and consistent level of premium-brand, customer service and
WOW
customers.
Qualification Criteria:
High School Diploma or equivalent combination of education and customer service experience.
Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
Proven outstanding customer service.
Listen and record accurately.
Excellent interpersonal skills, both in person and over phone.
Call Center experience is preferred, but not required.
Proficient computer skills with ability to learn scheduling and other computer systems.
Team-oriented and flexible/multi-tasking.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $16.54 - $22.34 USD per hour.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr