Spectraforce Technologies
Sales Administrator
Spectraforce Technologies, Santa Rosa, California, us, 95402
Title: Sales AdministratorDuration: 3 monthsLocation: Santa Rosa, CA 95403Responsibilities:
Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for the Client's Toxicology Government Services clients, with attention to data accuracy and documentation needs.Ongoing, proactive monitoring of the Customer Service queue system to take new tickets and consistently follow up on existing/pending tickets to ensure timely ticket completion in line with key performance indicator (KPI) expectations.Identify, document, escalate, and resolve problems as they arise.Work with the Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.Meet and maintain productivity, quality, and attendance performance metrics.Other duties and special projects as may be assigned.Qualifications:
A high school graduate with two to three years of related experience and/or training or an equivalent combination of education and experience. A four-year degree from an accredited college or university is preferred but not required.Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue working on them until closed with resolution while potentially working on special projects.Experience with corporate culture along with an excellent customer service mentality.Must possess adequate keyboarding skills necessary for quick, efficient data entry.Proficiency in Excel, Word, and Outlook.Salesforce CFM knowledge preferred.Excellent verbal and written communication skills.Exceptional time management and analytical skills, as well as self-motivation.Positive and helpful attitude.Strong initiative and attention to detail.
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Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for the Client's Toxicology Government Services clients, with attention to data accuracy and documentation needs.Ongoing, proactive monitoring of the Customer Service queue system to take new tickets and consistently follow up on existing/pending tickets to ensure timely ticket completion in line with key performance indicator (KPI) expectations.Identify, document, escalate, and resolve problems as they arise.Work with the Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.Meet and maintain productivity, quality, and attendance performance metrics.Other duties and special projects as may be assigned.Qualifications:
A high school graduate with two to three years of related experience and/or training or an equivalent combination of education and experience. A four-year degree from an accredited college or university is preferred but not required.Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue working on them until closed with resolution while potentially working on special projects.Experience with corporate culture along with an excellent customer service mentality.Must possess adequate keyboarding skills necessary for quick, efficient data entry.Proficiency in Excel, Word, and Outlook.Salesforce CFM knowledge preferred.Excellent verbal and written communication skills.Exceptional time management and analytical skills, as well as self-motivation.Positive and helpful attitude.Strong initiative and attention to detail.
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