The Bay
Sales Associate
The Bay, Emeryville, California, United States, 94608
Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.
The Sales Specialist will support the Director of Sales and Marketing, Regional Director of Sales, Regional Director of Operations, and Community Executive Directors by working at various Integral communities in their effort to achieve greater community occupancy and sales goals. The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.
This position will travel to Integral Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice.
Responsibilities:
Manage lead database through accurate data entry, report utilization, periodic database clean-up, etc. Review key reports and trends and analyze to develop strategies.
Understand key services and amenities along with levels of care/programs provided at the community.
Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families, and contacting prospects and families via phone, email, and mail.
Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations, and brochures as part of the sales process.
Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM, and community team in a timely manner for lease preparations.
Ensure the community property and team members provide an outstanding first impression for prospects.
Respond to walk-in tours and phone inquiries immediately.
Complete a daily sales report with inquiry triage information and distribute it to the community team.
Provide weekly and monthly data and forecasts as requested by ED, Regional team, or home office.
Conduct tours, luncheons, or other strategies with prospective clients and prospective client groups.
Conduct visits with prospects in their homes, hospitals, or other healthcare facilities.
Follow up with inquiry calls and work sales activities and processes for the entire length of the buying cycle.
Document weekly inventory of room availability and room readiness inventory.
Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival.
Coordinate with other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
Coordinate with other team members’ special luncheons/tours, special events, and promotions for community contact groups as appropriate.
Evaluate and understand the competition and incorporate knowledge of competitors into sales strategy as it relates to pricing and selling value.
Maintain the confidentiality of resident information.
Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress.
Responsible for completing pre-move-in paperwork, coordinating with Department Heads to assure regulatory compliance.
Other duties as assigned by Supervisor.
Qualifications:
Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing, or related field.
At least three years of experience in a multi-community/regional sales manager role with supervisory experience.
Benefits:
In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefits package.
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, our Employee Assistance Program, and accident insurance policies.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
#J-18808-Ljbffr
The Sales Specialist will support the Director of Sales and Marketing, Regional Director of Sales, Regional Director of Operations, and Community Executive Directors by working at various Integral communities in their effort to achieve greater community occupancy and sales goals. The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.
This position will travel to Integral Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice.
Responsibilities:
Manage lead database through accurate data entry, report utilization, periodic database clean-up, etc. Review key reports and trends and analyze to develop strategies.
Understand key services and amenities along with levels of care/programs provided at the community.
Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families, and contacting prospects and families via phone, email, and mail.
Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations, and brochures as part of the sales process.
Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM, and community team in a timely manner for lease preparations.
Ensure the community property and team members provide an outstanding first impression for prospects.
Respond to walk-in tours and phone inquiries immediately.
Complete a daily sales report with inquiry triage information and distribute it to the community team.
Provide weekly and monthly data and forecasts as requested by ED, Regional team, or home office.
Conduct tours, luncheons, or other strategies with prospective clients and prospective client groups.
Conduct visits with prospects in their homes, hospitals, or other healthcare facilities.
Follow up with inquiry calls and work sales activities and processes for the entire length of the buying cycle.
Document weekly inventory of room availability and room readiness inventory.
Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival.
Coordinate with other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
Coordinate with other team members’ special luncheons/tours, special events, and promotions for community contact groups as appropriate.
Evaluate and understand the competition and incorporate knowledge of competitors into sales strategy as it relates to pricing and selling value.
Maintain the confidentiality of resident information.
Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress.
Responsible for completing pre-move-in paperwork, coordinating with Department Heads to assure regulatory compliance.
Other duties as assigned by Supervisor.
Qualifications:
Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing, or related field.
At least three years of experience in a multi-community/regional sales manager role with supervisory experience.
Benefits:
In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefits package.
Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, our Employee Assistance Program, and accident insurance policies.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
#J-18808-Ljbffr