Jobs via eFinancialCareers
Account Manager
Jobs via eFinancialCareers, Dallas, Texas, United States, 75215
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This RolePlans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationships and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate the value of support offerings to clients and identify opportunities for expanded support business.
What Part Will You Play?Is responsible and accountable for the totality of client relationships for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions.Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact.Update client business groups as necessary during and after severity one incidents.Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally.Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.Identifies new product services based on strategic direction of the client's business.Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership.Ensures quality service and operational performance is within the parameters of the client's projects and service delivery standards.Acts as the client advocate in the Client Business Review from a strategic direction based on experience and trends.Aligns client's needs with internal solutions.Ensures the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting.Ensures accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts.Validates monthly billing to the client ensuring accuracy and timely issuance of invoices.Has revenue targets for new and existing accounts as well as strategic growth targets.Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets.Develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise.Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery.Accountable for the profitability of the client; achieve agreed revenue targets.Is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts.Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise.Manages sales support resources and works with internal stakeholders to create and deliver propositions.Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities.Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships.Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management.
What Are We Looking For in This Role?Minimum Qualifications:Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/or experience in lieu of degree. Typically Minimum 4 Years Relevant Experience in client facing roles and/or financial industry.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $81,100.00 to $143,500.00 per year with an opportunity for additional Sales Incentives. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
Benefits . This role is a 100% remote position. Please apply by 10.1.24. This position is not eligible for the referral bonus program.
What Are Our Desired Skills and Capabilities?Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects.Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.Creates formal networks involving coordination among groups, both internal and external.Acts independently to determine methods and procedures on new or special assignments.Oral and written communication skills; ability to develop and conduct presentations.Collaborates with internal and external audiences to solve problems.Aligns client needs with internal solutions.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Summary of This RolePlans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationships and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate the value of support offerings to clients and identify opportunities for expanded support business.
What Part Will You Play?Is responsible and accountable for the totality of client relationships for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions.Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact.Update client business groups as necessary during and after severity one incidents.Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally.Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.Identifies new product services based on strategic direction of the client's business.Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership.Ensures quality service and operational performance is within the parameters of the client's projects and service delivery standards.Acts as the client advocate in the Client Business Review from a strategic direction based on experience and trends.Aligns client's needs with internal solutions.Ensures the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting.Ensures accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts.Validates monthly billing to the client ensuring accuracy and timely issuance of invoices.Has revenue targets for new and existing accounts as well as strategic growth targets.Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets.Develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise.Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery.Accountable for the profitability of the client; achieve agreed revenue targets.Is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts.Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise.Manages sales support resources and works with internal stakeholders to create and deliver propositions.Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities.Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships.Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management.
What Are We Looking For in This Role?Minimum Qualifications:Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/or experience in lieu of degree. Typically Minimum 4 Years Relevant Experience in client facing roles and/or financial industry.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $81,100.00 to $143,500.00 per year with an opportunity for additional Sales Incentives. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
Benefits . This role is a 100% remote position. Please apply by 10.1.24. This position is not eligible for the referral bonus program.
What Are Our Desired Skills and Capabilities?Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects.Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.Creates formal networks involving coordination among groups, both internal and external.Acts independently to determine methods and procedures on new or special assignments.Oral and written communication skills; ability to develop and conduct presentations.Collaborates with internal and external audiences to solve problems.Aligns client needs with internal solutions.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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