LTL Account Manager

Who We Are:FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Chattanooga, Birmingham, Buffalo, Omaha, Detroit, Atlanta, Gainesville, and Kansas City, FitzMark has been able to sustain growth in a complex industry and market.At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.Are you ready to make your mark?Position OverviewThis position is responsible for handling one of our most established books of business. As an LTL Account Manager, you will be responsible for both carrier and customer-facing tasks. These tasks include conflict resolution, quoting shipments, scheduling, bidding on freight, and most importantly, growing relationships with our customers.Duties and ResponsibilitiesCommunicating professionally in person, over the phone, and via email to accounts, customers, and team membersTrack growth/decline of managed customer accounts and identify new opportunitiesUtilize TMS to enter bids and keep communication with customersProvide customers with a quick, effective solution if problems ariseContinuously build and increase your industry knowledgeAbility to be the main point of contact for customersAssist with the accounting department with any invoicing problems that may ariseAbility to generate sales among existing customer accounts, including upselling and cross-sellingService multiple customer accounts concurrently, often meeting deadlinesExperience and QualificationsHigh School Diploma requiredBachelor’s degree in a related field preferredMinimum of two years’ experience in logistics preferred, preferably on the LTL side of the businessMinimum of three years’ experience in customer service preferredKnowledge and SkillsExceptional communication skills, written and verbalPassion for sales and the art of negotiationSelf-starter mentalityAbility to maintain composure in a fast-paced environmentStrategically focused and persistentAbility to multitask while simultaneously building relationshipsBenefits and PerksPaid Industry TrainingComprehensive Benefits Package (Medical, Vision, Dental)Company Provided Life Insurance + Optional Additional Policy401(k) with Company Match or Gradifi Student Loan Repayment AssistanceEmployee Assistance Program (EAP)Health and Wellness ProgramPaid PTO and Holidays + Unlimited PTO Policy on 1-Year AnniversaryFree Onsite ParkingCasual Dress CodeFitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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