Consultant, Workforce Management

Consultant, Workforce Management at Lincoln Financial Group in Boise, Idaho, United States Job Description Alternate Locations: Work from Home; Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania); US All Regions Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance: is not available for this opportunity. Requisition #: 73604 The Role at a Glance We are excited to bring on a Consultant, Workforce Management to support the Group Protection business. Background Details As a Consultant on the Workforce Management team, you will be responsible for identifying areas where Desktop Process Automation (DPA) can be utilized, documenting the process in detail, and utilizing the Verint software to build, test, deploy and monitor the solution. You will complete continuous improvement activities, such as creating, analyzing, and presenting DPA data, to ensure Lincoln is providing the highest level of customer satisfaction across our various business units. You will be expected to perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge. If this sounds like you, please read on What you'll be doing + Applies foundational knowledge to provide recommendations for best methods for reporting and displaying data that enables the business areas to best manage their departments/teams. + Create presentation materials for project kick off, status and implementation meetings. + Identifies and communicates to management process improvements that reduce workloads or improve quality. + Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions. + Takes initiative to drive request generation by educating business partners on Verint capabilities. + Creates and maintains strong relationships with key stakeholders and business leaders. + Tracks project progress and frequently shares updates with team and leadership. + Work in tandem with Speech Analytics counterpart. + Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge. + Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departme To view full details and how to apply, please login or create a Job Seeker account