Fashion Nova
IT Technician - HQ
Fashion Nova, Beverly Hills, California, United States, 90211
About Us
Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.
Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online- powered by an innovative, social media-first marketing strategy.
Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!
The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.
ROLE OVERVIEW
The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile, and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing the best-in-class client-side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year.
CORE COMPETENCIESCustomer focused and motivated by team successThe ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing "white glove" service for the user communityExperience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration, and troubleshootingA historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the yearA self-starter with great initiative and drive requiring minimal supervisionStrong service skills and experience supporting corporate environmentsKEY RESPONSIBILITIES
Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing systemSupport Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV servicesMobile support including iPhones and tabletsHardware refreshes for multiple platformsProficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING)Document key application functions, admin processes and report on service statusSystem imaging process to replicate Windows hardware configurationsTend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruptionPerform ongoing support operations and continuously refine end user documentationCreate documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterpriseAchieve support SLA's "Mean Time to Resolve" (MTTR)Escalate support issues to vendors, follow up and resolve them in a timely mannerPartner with other business functions to evaluate, prioritize and resolve new issues & problem scenariosCollaborate with other technical and functional teams to document and support business rules, system operating proceduresHelp cross train staff and increase productivity through positive reinforcement and hands-on trainingROLE REQUIREMENTS
Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experienceSystem administration in Linux, Microsoft, or other network related fields are a plusWorking knowledge of virtualization, VMWare, or equivalentExperience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus)Speaking and presentation skills to deliver end user training along with supportExperience in both MAC OS and Windows environments.Work experience of the following applications: Google Suite/Workspace, Zoom, AD and MobilityUnderstanding of IT Service Management including the ITIL frameworkAbility to create effective documents, systems operating procedures & FAQsKnowledge of systems and networking software, hardware, and networking protocolsAudio Video skills - projection, audio, recording and editing a plusExperience supporting Windows and Apple operating systems, related experience in imaging Windows systemsBA|BS degree or equivalent work experience.English, additional language(s) an advantage.Schedule of this position: Monday - Friday | Core business hours | OnsiteBENEFITS
NEW state-of-the-art HQ upcoming in 2024!Formalized career pathsFlat management platformManager Training AcademyCreative Development Internship ProgramFashion Nova Cares ProgramFlexible Paid Time Off (PTO)Medical, Dental and Vision Coverage401k match, with immediate vesting upon eligibilityStocked kitchens with gratis snacks and drinksWeekly catered lunchesSummer Fridays at HeadquartersTeam bonding events and programsEmployee discounts
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.
NOTICE AT COLLECTION
Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.
Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online- powered by an innovative, social media-first marketing strategy.
Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!
The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.
ROLE OVERVIEW
The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile, and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company, handling day-to-day IT operations, from hardware setups to account troubleshooting, while always providing the best-in-class client-side support. You will be a technical contact for some computing systems, enterprise applications, and will participate with user onboarding and projects throughout the year.
CORE COMPETENCIESCustomer focused and motivated by team successThe ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing "white glove" service for the user communityExperience across a wide IT scope including PC and Mac hardware, software applications, and OS support experience including installation, configuration, and troubleshootingA historical technical contact for computing systems, enterprise applications and participate with user onboarding and projects throughout the yearA self-starter with great initiative and drive requiring minimal supervisionStrong service skills and experience supporting corporate environmentsKEY RESPONSIBILITIES
Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing systemSupport Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV servicesMobile support including iPhones and tabletsHardware refreshes for multiple platformsProficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING)Document key application functions, admin processes and report on service statusSystem imaging process to replicate Windows hardware configurationsTend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruptionPerform ongoing support operations and continuously refine end user documentationCreate documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterpriseAchieve support SLA's "Mean Time to Resolve" (MTTR)Escalate support issues to vendors, follow up and resolve them in a timely mannerPartner with other business functions to evaluate, prioritize and resolve new issues & problem scenariosCollaborate with other technical and functional teams to document and support business rules, system operating proceduresHelp cross train staff and increase productivity through positive reinforcement and hands-on trainingROLE REQUIREMENTS
Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experienceSystem administration in Linux, Microsoft, or other network related fields are a plusWorking knowledge of virtualization, VMWare, or equivalentExperience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus)Speaking and presentation skills to deliver end user training along with supportExperience in both MAC OS and Windows environments.Work experience of the following applications: Google Suite/Workspace, Zoom, AD and MobilityUnderstanding of IT Service Management including the ITIL frameworkAbility to create effective documents, systems operating procedures & FAQsKnowledge of systems and networking software, hardware, and networking protocolsAudio Video skills - projection, audio, recording and editing a plusExperience supporting Windows and Apple operating systems, related experience in imaging Windows systemsBA|BS degree or equivalent work experience.English, additional language(s) an advantage.Schedule of this position: Monday - Friday | Core business hours | OnsiteBENEFITS
NEW state-of-the-art HQ upcoming in 2024!Formalized career pathsFlat management platformManager Training AcademyCreative Development Internship ProgramFashion Nova Cares ProgramFlexible Paid Time Off (PTO)Medical, Dental and Vision Coverage401k match, with immediate vesting upon eligibilityStocked kitchens with gratis snacks and drinksWeekly catered lunchesSummer Fridays at HeadquartersTeam bonding events and programsEmployee discounts
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.
NOTICE AT COLLECTION