Flexential
Data Center Operations Technician I
Flexential, Portland, Oregon, United States, 97204
Job Description:The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions:
Provide timely resolution and/or escalation of Facility and customer issues.Maintain a professional attitude and conduct while in the performance of the data center duties.Troubleshoot and document technical issues using Flexential ticketing system.Follow Flexential Support and Data Center policies, processes, and procedures.Provide local access and escort for vendors and carriers.Perform remote hands work for internal and external customers.Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment.Assist and/or complete physical and logical installations of Flexential services.Maintain cleanliness of the Data Center and surrounding supporting areas.Perform Facilities Rounds and escalate pertinent information.Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.Operate and Manage Badge Access Security System.Assist Critical Infrastructure Manager (CIM) on an as needed basis.Work with local mgmt. to maintain cabling and general usage item inventory levels.Perform other duties as required and assigned.Required Qualifications:
Passion for providing a great customer experienceUnderstanding of Windows and Microsoft Operating systemsMust be a self-starter and motivatedExcellent verbal and written communications skills.Strong attention to detail, making and keeping commitments and meeting deadlines.Prefer 1 year of experience working within an IT Support environmentAA, BS, or High School DiplomaNetwork +, Security + and / or CCNA desiredMicrosoft MCP or MCSA preferredPhysical Requirements:
Ability to climb ladders and work aloftAbility to work in cold temperature environmentsAbility to maneuver pallet jacks and lift heavy objectsAbility to pull and install cablingNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityFlex Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition ProgramBenefits are subject to change at the Company's discretion .
Hourly Pay Range:
Hourly pay range for this position is estimated to be ($20.30 - $23.81). However, the actual pay range depends on each candidate's experience, location, and qualifications.
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:
Key Responsibilities and Essential Job Functions:
Provide timely resolution and/or escalation of Facility and customer issues.Maintain a professional attitude and conduct while in the performance of the data center duties.Troubleshoot and document technical issues using Flexential ticketing system.Follow Flexential Support and Data Center policies, processes, and procedures.Provide local access and escort for vendors and carriers.Perform remote hands work for internal and external customers.Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment.Assist and/or complete physical and logical installations of Flexential services.Maintain cleanliness of the Data Center and surrounding supporting areas.Perform Facilities Rounds and escalate pertinent information.Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.Operate and Manage Badge Access Security System.Assist Critical Infrastructure Manager (CIM) on an as needed basis.Work with local mgmt. to maintain cabling and general usage item inventory levels.Perform other duties as required and assigned.Required Qualifications:
Passion for providing a great customer experienceUnderstanding of Windows and Microsoft Operating systemsMust be a self-starter and motivatedExcellent verbal and written communications skills.Strong attention to detail, making and keeping commitments and meeting deadlines.Prefer 1 year of experience working within an IT Support environmentAA, BS, or High School DiplomaNetwork +, Security + and / or CCNA desiredMicrosoft MCP or MCSA preferredPhysical Requirements:
Ability to climb ladders and work aloftAbility to work in cold temperature environmentsAbility to maneuver pallet jacks and lift heavy objectsAbility to pull and install cablingNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityFlex Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition ProgramBenefits are subject to change at the Company's discretion .
Hourly Pay Range:
Hourly pay range for this position is estimated to be ($20.30 - $23.81). However, the actual pay range depends on each candidate's experience, location, and qualifications.
EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other: