Kroger
ASSET PROTECTION SPECIALIST
Kroger, Glen Allen, Virginia, United States, 23060
Job Description
Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Conduct plainclothes surveillance to detect internal and external loss within a store environmentConduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal actsComply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilitiesConduct physical security checks; make recommendations to prevent loss and improve profitabilityPartner with law enforcement and prepare case reports for criminal prosecutionIdentify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awarenessServe as a district and division liaison to identify and develop solutions to reduce wasteComplete thorough reports on all AP related activitiesSupport the district asset protection manager (APM) in execution of AP initiativesEnsure the implementation and effectiveness of AP strategies at store levelAssist the district APM with external and internal investigationsTestify in court and labor hearings on behalf of the companyEnsure compliance with corporate policies and proceduresTest functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visitsTravel to locations throughout the division and maintain ability to work a varied schedule and on weekendsAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and older adultsMust be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
High School Diploma or GEDExcellent oral/written communication skillsExceptional customer service skillsDemonstrated ability to maintain integrity, honesty and professionalismAbility to diffuse confrontational situationsDESIRED
Bachelor's Degree1 year of retail asset protection experienceAny multi-store asset protection experienceWicklander CertificationOperational knowledge of CCTV systems
Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Conduct plainclothes surveillance to detect internal and external loss within a store environmentConduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal actsComply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilitiesConduct physical security checks; make recommendations to prevent loss and improve profitabilityPartner with law enforcement and prepare case reports for criminal prosecutionIdentify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awarenessServe as a district and division liaison to identify and develop solutions to reduce wasteComplete thorough reports on all AP related activitiesSupport the district asset protection manager (APM) in execution of AP initiativesEnsure the implementation and effectiveness of AP strategies at store levelAssist the district APM with external and internal investigationsTestify in court and labor hearings on behalf of the companyEnsure compliance with corporate policies and proceduresTest functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visitsTravel to locations throughout the division and maintain ability to work a varied schedule and on weekendsAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and older adultsMust be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
High School Diploma or GEDExcellent oral/written communication skillsExceptional customer service skillsDemonstrated ability to maintain integrity, honesty and professionalismAbility to diffuse confrontational situationsDESIRED
Bachelor's Degree1 year of retail asset protection experienceAny multi-store asset protection experienceWicklander CertificationOperational knowledge of CCTV systems