Kroger
SENIOR ASSET PROTECTION SPECIALIST
Kroger, Bellevue, Washington, us, 98009
Job Description
Protect company assets by effectively executing safety, inventory recovery and theft reduction programs. Assist with reducing lost inventory, time, and assets and monitor surveillance equipment and systems. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Support district Asset Protection (AP) managers in the implementation and oversight of AP initiatives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Conduct plainclothes surveillance to detect internal and external loss within a store environment- Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts- Assist in recruiting, screening, selection, training and scheduling of AP specialists in conjunction with district AP managers- Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews- Review AP case management system entries weekly for completion, accuracy and integrity; coach AP specialists on reporting and decision making- Work closely with the organized retail crime (ORC) investigator to identify training opportunities for AP specialists related to identifying booster activity and conducting booster interviews- Comply with all federal, state and local laws, as well as company policies and procedures- Identify/resolve conditions and behaviors that affect shrink, safety and profitability by auditing for compliance and communicating awareness- Conduct physical security checks; make recommendations to prevent loss and improve profitability- Partner with law enforcement and prepare case reports for criminal prosecution and complete thorough reports on all AP related activities; testify in court and labor hearings on behalf of the company- Serve as a district and division liaison to identify and develop solutions and heightened awareness of asset protection opportunities- Support district AP managers in the execution of asset protection initiatives- Ensure the implementation and effectiveness of asset protection strategies at store level- Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV, etc.) during store visits- Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends- Physical demands include, but are not limited to, frequently standing and/or walking for long periods of time- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum- High School Diploma or GED- Demonstrated ability to train others and maintain integrity, honesty and professionalism- Ability to diffuse confrontational situations- Exceptional customer service skills- Excellent oral/written communication skills
Desired- Bachelor's Degree- Any multi-store AP experience- Wicklander Certification- Operational knowledge of CCTV systems
About Us
Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family!
About the Team
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:Health care benefitsPaid time off such as vacation, sick leave, and parental leaveMental and emotional support resources through our Employee Assistance ProgramFinancial Benefits:
Participation in a 401(k) plan, subject to certain eligibility requirementsGroup term life insurance eligibleEligible for an annual bonus based upon company performanceAssociate discountsGrowth and Development Benefits:
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirementsRobust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Protect company assets by effectively executing safety, inventory recovery and theft reduction programs. Assist with reducing lost inventory, time, and assets and monitor surveillance equipment and systems. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Support district Asset Protection (AP) managers in the implementation and oversight of AP initiatives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Conduct plainclothes surveillance to detect internal and external loss within a store environment- Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts- Assist in recruiting, screening, selection, training and scheduling of AP specialists in conjunction with district AP managers- Coach and provide feedback/skill development support for AP specialists and provide input on performance reviews- Review AP case management system entries weekly for completion, accuracy and integrity; coach AP specialists on reporting and decision making- Work closely with the organized retail crime (ORC) investigator to identify training opportunities for AP specialists related to identifying booster activity and conducting booster interviews- Comply with all federal, state and local laws, as well as company policies and procedures- Identify/resolve conditions and behaviors that affect shrink, safety and profitability by auditing for compliance and communicating awareness- Conduct physical security checks; make recommendations to prevent loss and improve profitability- Partner with law enforcement and prepare case reports for criminal prosecution and complete thorough reports on all AP related activities; testify in court and labor hearings on behalf of the company- Serve as a district and division liaison to identify and develop solutions and heightened awareness of asset protection opportunities- Support district AP managers in the execution of asset protection initiatives- Ensure the implementation and effectiveness of asset protection strategies at store level- Test functionality of store asset protection equipment (EAS, Lane Hawk, CCTV, etc.) during store visits- Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends- Physical demands include, but are not limited to, frequently standing and/or walking for long periods of time- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum- High School Diploma or GED- Demonstrated ability to train others and maintain integrity, honesty and professionalism- Ability to diffuse confrontational situations- Exceptional customer service skills- Excellent oral/written communication skills
Desired- Bachelor's Degree- Any multi-store AP experience- Wicklander Certification- Operational knowledge of CCTV systems
About Us
Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we're proudly serving QFC customers in 59 stores throughout the Washington and Oregon.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our QFC family!
About the Team
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:Health care benefitsPaid time off such as vacation, sick leave, and parental leaveMental and emotional support resources through our Employee Assistance ProgramFinancial Benefits:
Participation in a 401(k) plan, subject to certain eligibility requirementsGroup term life insurance eligibleEligible for an annual bonus based upon company performanceAssociate discountsGrowth and Development Benefits:
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirementsRobust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!