The Kraft Group
Member Services Coordinator
The Kraft Group, Foxboro, Massachusetts, us, 02035
Job Details
Job LocationKraft Sports and Entertainment - Foxborough, MA
Position TypeFull Time
Education LevelBachelor's
Job ShiftDay
Job CategoryMarketing/Media/PR
Description
SUMMARY :
The Member Services Coordinator will be primarily responsible for providing customer service to our Season Ticket Members as well as their partners and guests.
DUTIES AND RESPONSIBILITIESRespond to incoming inquiries from Season Ticket MembersDevelop relationships with Season Ticket Members through various touchpoint initiatives throughout the year via phone calls, emails, in person meetings, game day interactions and other special eventsIdentify partners that Season Ticket Members may share accounts with and develop an understanding of what they value about their Patriots experienceCollaborate with the Member Services Team to incorporate new creative ideas to get key decision makers involved with our off-season events and game day experiencesStrive to retain Season Ticket Members from year to year and ensure their long term happinessAct as a liaison with the Ticket Office including follow up on unpaid accounts, seat relocation requests and other ticket management issues.Build and maintain internal informational documents for Member Services teamUtilize Customer Relationship Management (CRM) platform to organize member requests and track relevant emails and notesPrioritize issues that need to be addressed with other departments throughout the organizationProvide exemplary customer service by following up with Members in a timely manner with the correct information that they requested and going above and beyond their expectationsAssist with identifying and managing creative Member only events and other value-added programsWork with other departments to create awareness of all operational details for Club and SuitesSpecial projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.SKILLS AND QUALIFICATIONS
Outgoing, creative & results orientedStrong organizational skills and attention to detailExemplary inter-personal skillsExcellent written and verbal communication skillsComputer literate and proficiency in Microsoft Word & ExcelSelf-motivated1-3 years work experienceBachelors Degree preferredPHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT
The noise level in the work environment is usually quietFast paced office environmentCERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationKraft Sports and Entertainment - Foxborough, MA
Position TypeFull Time
Education LevelBachelor's
Job ShiftDay
Job CategoryMarketing/Media/PR
Description
SUMMARY :
The Member Services Coordinator will be primarily responsible for providing customer service to our Season Ticket Members as well as their partners and guests.
DUTIES AND RESPONSIBILITIESRespond to incoming inquiries from Season Ticket MembersDevelop relationships with Season Ticket Members through various touchpoint initiatives throughout the year via phone calls, emails, in person meetings, game day interactions and other special eventsIdentify partners that Season Ticket Members may share accounts with and develop an understanding of what they value about their Patriots experienceCollaborate with the Member Services Team to incorporate new creative ideas to get key decision makers involved with our off-season events and game day experiencesStrive to retain Season Ticket Members from year to year and ensure their long term happinessAct as a liaison with the Ticket Office including follow up on unpaid accounts, seat relocation requests and other ticket management issues.Build and maintain internal informational documents for Member Services teamUtilize Customer Relationship Management (CRM) platform to organize member requests and track relevant emails and notesPrioritize issues that need to be addressed with other departments throughout the organizationProvide exemplary customer service by following up with Members in a timely manner with the correct information that they requested and going above and beyond their expectationsAssist with identifying and managing creative Member only events and other value-added programsWork with other departments to create awareness of all operational details for Club and SuitesSpecial projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.SKILLS AND QUALIFICATIONS
Outgoing, creative & results orientedStrong organizational skills and attention to detailExemplary inter-personal skillsExcellent written and verbal communication skillsComputer literate and proficiency in Microsoft Word & ExcelSelf-motivated1-3 years work experienceBachelors Degree preferredPHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT
The noise level in the work environment is usually quietFast paced office environmentCERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.