Hyatt
Director of Guest Services
Hyatt, Colorado Springs, Colorado, United States, 80509
Hyatt Director of Guest Services COLORADO SPRINGS , Colorado Apply Now
Cheyenne Mountain Resort is a sprawling property nestled in the lush greens of Southern Colorado Springs. Impressive mountain views, along with exciting activities like golf, swimming, and tennis, allow for the unique resort experience that you can only get in this part of town. But before our guests can do any of that, the first thing they would have to do upon getting to the resort is check in.As Director of Front Office, you would oversee the team that welcomes guests to the property. You will be directing and administering all Front Office operations including staff training, inter-department communications, and staff scheduling. The successful candidate must possess strong customer service skills, be able to communicate well, and have a passion to lead their department.Job Duties & FunctionsResponsible for short- and long-term planning and the management of Cheyenne Mountain Resort Guest Services operations.Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans.Maintain guest room inventory per guidance for the Director Revenue Management.Ensure all operations and cash handling adhere to policies and procedures.Maintain excellent communication with the other departments.Stay updated regarding information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.Analyze, investigate, and resolve guest complaints.Create expectations, lead people, manage processes, and hold people accountable for the agreed SOPs.Ensure proper staffing levels for customer service goals.Conduct or ensure all Training and Evaluations are completed as required.Coach and counsel employees to reflect service standards and procedures.Participate in the recruitment process for Guest Services.Prepare reports concerning room occupancy, payroll expenses, and department expenses.Mentor, motivate, and teach staff to ensure success.Plan and coordinate activities of Guest Services supervisors and line associates.Motivate team members and resolve any issues that occur on the job.Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.Control all expenditures relating to Guest Services, including labor, guest room supplies, and equipment.Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.Use up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Implement and monitor all corporate marketing programs.Run and complete daily reports, analyze data and make decisions based on data.Respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.Complete various additional tasks and assignments as needed or requested by the General Manager.Qualifications:A minimum of a Diploma in Hospitality / Tourism Management or a relevant field.4 years or more of progressive Hotel Rooms Management experience.Ability to speak a second Language fluently will be considered an asset.Good working knowledge of Reserve/Opera software or similar programs.Excellent proficiency with Microsoft Suite applications.Refined verbal and written communication skills.Ability to work a flexible schedule; weekends, holidays, overnight shifts.Physically agile, ability to stand or walk for long periods of time.Impeccable time management and organizational skills.Excellent problem-solving skills.Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, good communicator, effective in providing exceptional customer service and ability to improve the bottom line.The salary range for this position is $70,000-$87,200. Actual pay will be commensurate with experience.As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague, you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels.Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Organization:
Cheyenne Mountain ResortPay Basis:
YearlyJob Level:
Full-timeJob:
Front Office
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Cheyenne Mountain Resort is a sprawling property nestled in the lush greens of Southern Colorado Springs. Impressive mountain views, along with exciting activities like golf, swimming, and tennis, allow for the unique resort experience that you can only get in this part of town. But before our guests can do any of that, the first thing they would have to do upon getting to the resort is check in.As Director of Front Office, you would oversee the team that welcomes guests to the property. You will be directing and administering all Front Office operations including staff training, inter-department communications, and staff scheduling. The successful candidate must possess strong customer service skills, be able to communicate well, and have a passion to lead their department.Job Duties & FunctionsResponsible for short- and long-term planning and the management of Cheyenne Mountain Resort Guest Services operations.Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans.Maintain guest room inventory per guidance for the Director Revenue Management.Ensure all operations and cash handling adhere to policies and procedures.Maintain excellent communication with the other departments.Stay updated regarding information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.Analyze, investigate, and resolve guest complaints.Create expectations, lead people, manage processes, and hold people accountable for the agreed SOPs.Ensure proper staffing levels for customer service goals.Conduct or ensure all Training and Evaluations are completed as required.Coach and counsel employees to reflect service standards and procedures.Participate in the recruitment process for Guest Services.Prepare reports concerning room occupancy, payroll expenses, and department expenses.Mentor, motivate, and teach staff to ensure success.Plan and coordinate activities of Guest Services supervisors and line associates.Motivate team members and resolve any issues that occur on the job.Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.Control all expenditures relating to Guest Services, including labor, guest room supplies, and equipment.Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.Use up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Implement and monitor all corporate marketing programs.Run and complete daily reports, analyze data and make decisions based on data.Respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.Complete various additional tasks and assignments as needed or requested by the General Manager.Qualifications:A minimum of a Diploma in Hospitality / Tourism Management or a relevant field.4 years or more of progressive Hotel Rooms Management experience.Ability to speak a second Language fluently will be considered an asset.Good working knowledge of Reserve/Opera software or similar programs.Excellent proficiency with Microsoft Suite applications.Refined verbal and written communication skills.Ability to work a flexible schedule; weekends, holidays, overnight shifts.Physically agile, ability to stand or walk for long periods of time.Impeccable time management and organizational skills.Excellent problem-solving skills.Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, good communicator, effective in providing exceptional customer service and ability to improve the bottom line.The salary range for this position is $70,000-$87,200. Actual pay will be commensurate with experience.As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague, you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels.Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Organization:
Cheyenne Mountain ResortPay Basis:
YearlyJob Level:
Full-timeJob:
Front Office
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