Urban Air Adventure Parks
Customer Support Representative
Urban Air Adventure Parks, Baltimore, Maryland, United States, 21276
The Urban Air Adventure Parks Agency is looking for a Customer Support Representative to oversee office operations and provide high-level administrative support to several divisions. This role is responsible for performing clerical, customer service, and data administration duties, as well as assisting in the management of office activities, scheduling, and communications. The ideal candidate will be detail-oriented, well-organized, and able to manage multiple tasks efficiently.
Key Responsibilities:
Office Administration:
Coordinate and manage office operations to ensure efficiency and compliance with business rules.Perform reception tasks, greeting visitors and directing them to the right person or department.Monitor office supplies, equipment, and inventory levels, ordering replacements as needed.Help with the organization and execution of office activities, meetings, and conferences.Prepare, edit, and proofread documents, reports, presentations, and letters.
Data Entry & Management:
Ensure accurate data entry, updates, and management across systems, spreadsheets, and databases.Organize and manage filing systems, both physical and digital, to ensure information is readily available.Generate and disseminate reports, data summaries, and records as needed.
Customer Service:
Respond to consumer requests with accurate and timely information.Respond to client or customer support queries and resolve issues efficiently.Serve as a connector between departments and external contacts, enabling effective communication.
Executive and Team Support:
Offer direct administrative help to executives, managers, or specialized teams.Manage calendars, plan meetings, and make travel arrangements.Help with project coordination by monitoring deadlines, coordinating communication, and organizing work.
Clerical Duties:
Handle general office duties, such as photocopying, faxing, mailing, and scanning papers.Process and route incoming and outgoing mail and packages.Make sure that common spaces like the front desk, break rooms, and meeting rooms are clean and well-kept.
Bookkeeping and Finance Assistance:
Assist with accounts payable, receivable, and financial recordkeeping.Assist the finance department with expense reporting, purchase orders, and invoicing.Perform basic bookkeeping activities while adhering to corporate regulations and maintaining correctness.
Receptionist and Front Desk Support:
Answer and direct phone calls properly, taking messages as needed.Manage the front desk and help walk-in clients and guests with their needs.Provide a positive and welcoming environment for all visitors and employees.
Scheduling and Coordination:
Assist in organizing appointments, meetings, and interviews to ensure efficient coordination.Create meeting agendas, record minutes, and follow through on action items.Ensure that schedules are properly communicated to all relevant parties.
File and Document Management:
Organize, update, and preserve office records and documents.Implement appropriate document control measures to ensure regulatory compliance.Maintain the confidentiality of sensitive information and comply with privacy policies.
Sales and Customer Relationship Support:
Support the sales team with administrative tasks such as client account management and order processing.Maintain customer databases, ensuring that all information is up to date.Assist in contract and proposal preparation.
Required Qualifications:
Education: High school diploma or equivalent (bachelor's degree preferred).Qualifications: 1-3 years of administrative, customer service, or office support experience.Skills:Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.Excellent oral and written communication abilities.Excellent organizational and time management skills.The ability to manage numerous projects at once while paying close attention to detail.Excellent problem-solving and critical thinking skills.Maintain a professional and positive tone while prioritizing the needs of the consumer.Basic understanding of bookkeeping or financial principles is advantageous (for positions requiring financial support).Desired Attributes:
Demonstrates the ability to operate both alone and collaboratively.Ability to adjust to changing work conditions and duties.Maintain a high level of caution and confidentiality when handling sensitive information.Strong interpersonal skills, including the ability to establish and maintain strong relationships with both internal and external contacts.Working Environment:
Primarily an office setting with regular working hours.You may need to work overtime or be flexible on occasion to support office operations during peak times or special events.What We Offer:
Salary: $45,000.00 - $57,000.00 per yearBenefits:401(k)401(k) MatchingDental insuranceHealth InsurancePaid Time OffProfessional Development AssistanceVision InsuranceMust be a US citizen. Must be ready to start within one month. No sort of visa sponsorship.
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Key Responsibilities:
Office Administration:
Coordinate and manage office operations to ensure efficiency and compliance with business rules.Perform reception tasks, greeting visitors and directing them to the right person or department.Monitor office supplies, equipment, and inventory levels, ordering replacements as needed.Help with the organization and execution of office activities, meetings, and conferences.Prepare, edit, and proofread documents, reports, presentations, and letters.
Data Entry & Management:
Ensure accurate data entry, updates, and management across systems, spreadsheets, and databases.Organize and manage filing systems, both physical and digital, to ensure information is readily available.Generate and disseminate reports, data summaries, and records as needed.
Customer Service:
Respond to consumer requests with accurate and timely information.Respond to client or customer support queries and resolve issues efficiently.Serve as a connector between departments and external contacts, enabling effective communication.
Executive and Team Support:
Offer direct administrative help to executives, managers, or specialized teams.Manage calendars, plan meetings, and make travel arrangements.Help with project coordination by monitoring deadlines, coordinating communication, and organizing work.
Clerical Duties:
Handle general office duties, such as photocopying, faxing, mailing, and scanning papers.Process and route incoming and outgoing mail and packages.Make sure that common spaces like the front desk, break rooms, and meeting rooms are clean and well-kept.
Bookkeeping and Finance Assistance:
Assist with accounts payable, receivable, and financial recordkeeping.Assist the finance department with expense reporting, purchase orders, and invoicing.Perform basic bookkeeping activities while adhering to corporate regulations and maintaining correctness.
Receptionist and Front Desk Support:
Answer and direct phone calls properly, taking messages as needed.Manage the front desk and help walk-in clients and guests with their needs.Provide a positive and welcoming environment for all visitors and employees.
Scheduling and Coordination:
Assist in organizing appointments, meetings, and interviews to ensure efficient coordination.Create meeting agendas, record minutes, and follow through on action items.Ensure that schedules are properly communicated to all relevant parties.
File and Document Management:
Organize, update, and preserve office records and documents.Implement appropriate document control measures to ensure regulatory compliance.Maintain the confidentiality of sensitive information and comply with privacy policies.
Sales and Customer Relationship Support:
Support the sales team with administrative tasks such as client account management and order processing.Maintain customer databases, ensuring that all information is up to date.Assist in contract and proposal preparation.
Required Qualifications:
Education: High school diploma or equivalent (bachelor's degree preferred).Qualifications: 1-3 years of administrative, customer service, or office support experience.Skills:Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment.Excellent oral and written communication abilities.Excellent organizational and time management skills.The ability to manage numerous projects at once while paying close attention to detail.Excellent problem-solving and critical thinking skills.Maintain a professional and positive tone while prioritizing the needs of the consumer.Basic understanding of bookkeeping or financial principles is advantageous (for positions requiring financial support).Desired Attributes:
Demonstrates the ability to operate both alone and collaboratively.Ability to adjust to changing work conditions and duties.Maintain a high level of caution and confidentiality when handling sensitive information.Strong interpersonal skills, including the ability to establish and maintain strong relationships with both internal and external contacts.Working Environment:
Primarily an office setting with regular working hours.You may need to work overtime or be flexible on occasion to support office operations during peak times or special events.What We Offer:
Salary: $45,000.00 - $57,000.00 per yearBenefits:401(k)401(k) MatchingDental insuranceHealth InsurancePaid Time OffProfessional Development AssistanceVision InsuranceMust be a US citizen. Must be ready to start within one month. No sort of visa sponsorship.
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