Tour and Volunteers Coordinator

Minneapolis Institute of Art (Mia)Tour and Volunteers CoordinatorFull-time (37.5 hours weekly), non-exempt, unionHourly rate: $30.05 – $30.72Onsite; not eligible for relocationThe JobSchedules and coordinates private and public guided tours, assigns guides to tours, collaborates closely with the Visitor Experience team on tours communication, and with the Learning team and others regarding volunteer management and resources. Maintains the tour scheduling and volunteer management systems for the Learning team. Communicates with teachers and other tour requestors about their tours and other related programs. Provides administrative support to the Learning team.In this role, you will…Coordinate all aspects of guided tours and large group programs including scheduling:Coordinate and assign guides and volunteersCollaborate closely with the Visitor Experience managers on tour and program details, communication, and available volunteer resourceCollaborate with educators and Learning staff on volunteer assignments and capacityCreate and update tour request formKeep tour statistics, maintain volunteer records, develop and generate a variety of daily, monthly, and annual reportsProvide email and phone support to 200+ volunteers, and all clients requesting toursProblem solve to make processes and volunteer relationships productive and positiveProvide administrative, event and communications support for volunteers, including but not limited to:General communication with active and retired guidesHandling Staff Savvy inquiries from volunteersTracking and ordering volunteer lounge suppliesCreating volunteer event orders and attending and managing eventsFacilitating contract approvals, reimbursements, and payments, and maintaining tour propsMaking volunteer-related updates to guide and Mia websitesProvide systems support and maintenance:Work with Information Systems, Visitor Experience, Events, managers and division head to maintain and enhance current systems for scheduling and managing tours and assigning guides, as well as on enhancements to existing systemsGuide Learning team system users in best practices for system procedures and policiesTrain Learning and Volunteer team users of the systemResearch and, if possible, resolve problems with the systems independently and/or with Information Systems staffAssess current systems, recommend and collaborate with appropriate staff to make updates as neededCreate and update requirements documentationPerform other related duties and responsibilities as required or assignedTo be successful in this role, you have…Excellent communication and customer service skillsExcellent organizational, methodical, and time management skills with attention to detailAbility to provide administrative support utilizing high-functioning multi-tasking capabilities as well as work initiative, problem solving, accuracy, follow-up and follow-throughRequirements:Required:Minimum of one year of experience with resource management database softwareExperience supporting a teamExperience utilizing multiple types of office and scheduling software - Google Office Suite, Microsoft Office Suite, Project Management software (Asana), Scheduling software, CRM software (Salesforce), CMS software (Wordpress)Availability on occasional evenings and weekends as needed to support tours, programs, and volunteersAbility to lift up to 25 pounds (for moving office supplies)Preferred:Two to three years of related experience. Systems maintenance experience. Knowledge of some art history is helpfulExperience with volunteers and/or volunteer serviceExperience as a systems administratorExperience with Artifax and Staff Savvy scheduling softwareMia CultureThe Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible.To ApplyTo be considered for this position, please apply online at

https://jobs-artsmia.submittable.com/submit .Posting DeadlineNo set expiration date. Job postings typically stay posted until candidates are selected for phone interviews.Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values.Mia is recognized by the Age-Friendly Institute’s Certified Age Friendly Employer (CAFE) program that identifies organizations committed to being the best places to work for employees aged 50+.AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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