UNITED WAY OF THE COLUMBIA-WILLAMETTE
HRSN Housing Stability Manager
UNITED WAY OF THE COLUMBIA-WILLAMETTE, Portland, Oregon, United States, 97204
Salary: $55,425 - $72,050Status: Full time - Exempt
United Way Equity DefinitionWe recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region.
Purpose of this RoleThe HRSN (Health Related Social Needs) Housing Stability Manager position is a full-time position reporting to the Sr. Housing Program Manager and works closely with the Director of Housing Stability. UWCW’s Housing Department is highly committed to supporting efforts to improve housing stability in our region by mobilizing resources and supporting efforts that create equitable access to resources that will help build resilient communities and increase stable and affordable housing for marginalized communities, and families that experience the highest risk of housing instability and homelessness.
The HRSN Housing Stability Manager will work collaboratively with United Way of the Columbia-Willamette's (UWCW) Senior Housing Program Manager and Director of Housing Stability in this new role as HRSN Housing Stability Manager for the HRSN (Health Related Social Needs) program which is a collaboration between HealthShare Oregon and OHA (Oregon Health Authority).
The incumbent in this role will be expected to possess a broad knowledge of housing and homeless services, having worked with low income, multi-cultural populations. The HRSN program will provide housing stability resources that include rent assistance, eviction prevention, utility assistance, housing navigation, and case management services to OHP members experiencing life transitions that may impact their health and well-being. Must possess excellent communication skills with the ability to deliver trauma informed care, while also practicing Housing First modalities in this role. This individual will be responsible for collaborating with an array of stakeholders, culturally specific community-based organizations, Medicaid service providers, and community partners in both local city, state working to execute the Medicaid Waiver 11:15, and members of OHP. Must be well experienced with managing multi-data platforms such as HMIS, MMIS, and closed looped referral systems. Will be expected to execute activities related to assigned tasks and projects to ensure reliable and efficient achievement of program goals and outcomes.
Some evening and weekend hours might be required from time to time to support business needs.
Key AccountabilitiesManage HRSN Program Service Delivery (60%)
Ensure that all services provided are conducted in a timely manner and delivered using trauma informed care in accordance with the scope of the program.Measure project performance using appropriate tools and techniques.Manage relationships with internal and external stakeholders.Maintain comprehensive project documentation and closed looped referral tracking system.Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members.Responsible for managing a caseload of referrals, provide potential housing navigation and other services to ensure the improvement of housing stability.Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing related services provided.Responsible for confirming program eligibility, and allowable services for each member.Assist in the management of member referrals.Responsible to adhere and remain in compliance with all program guidelines and requirements related to service delivery.Data Management, Program Evaluation and Reporting: (30%)
Responsible for timely input of program data in HMIS, MMIS, and internal tracking system.Assist Senior Housing Program Manager with the evaluation and tracking of data collected from HRSN program.Assist Senior Housing Program Manager with compiling and reporting on monthly and quarterly outcomes and deliverables.Participate in the disaggregation of data utilized to identify service gaps, and program improvement recommendations.Convene with Stakeholders and Partners (10%)
Convene with HRSN (Health Related Social Needs) program stakeholders, internal and external partners to meet program outcomes.Participate in regular program meetings, trainings, and one on one’s, and provide ongoing feedback and collaboration.Additional Competencies and Required Skills
Exemplary customer service while delivering trauma informed care.Passion for working with people and building relationships while maintaining professional boundaries and demeanor.Strong planning and organization skills.Strong project/time management skills.Ability to organize a variety of tasks, meet deadlines and attend to details.Excellent writing skills.Attention to details, large and small.Thorough and accurate.Flexible.Critical thinker.Problem-solver.Willingness to learn and grow.High level of communication skills – oral and written.Takes initiative, anticipates needs, and works well with minimal supervision.Must display cognitive skills (written and oral communications, logic, judgment, team work, interpersonal, mobility, and manual dexterity).Highly developed interpersonal skills.Values inclusion, different perspectives, and cultures.Commitment to racial equity as a guiding principle of UWCW’s mission.Education, Skills, Experience, and Training Required for this Position
An Associate or Bachelor’s degree in a related field of study or equivalent work experience.Minimum 3 years’ experience working in housing and homeless services programs in a fast-paced environment.Lived experience relevant to this role will be considered with 3 years relevant project management experience or comparable combination of experience and education.Project Management Professional (PMP) certification is a plus.Proven ability to solve problems creatively, efficiently, and effectively.Excellent analytical skills.Proven experience and ability to develop, manage, and evaluate program operations and outcomes.Experience or strong familiarity working with HMIS/Service Point or MMIS and other project and case management software tools, methodologies, and best practices.Technical Knowledge
Proficient with MS Office, including Word, Excel, PowerPoint, Outlook and project management software.Closed looped referral systems or software platforms.Project performance tracking.Report generation.Physical Requirements
Hybrid work schedule to be established according to program needs.Frequently required to sit at computer in a stationery position.Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine.This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.
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United Way Equity DefinitionWe recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region.
Purpose of this RoleThe HRSN (Health Related Social Needs) Housing Stability Manager position is a full-time position reporting to the Sr. Housing Program Manager and works closely with the Director of Housing Stability. UWCW’s Housing Department is highly committed to supporting efforts to improve housing stability in our region by mobilizing resources and supporting efforts that create equitable access to resources that will help build resilient communities and increase stable and affordable housing for marginalized communities, and families that experience the highest risk of housing instability and homelessness.
The HRSN Housing Stability Manager will work collaboratively with United Way of the Columbia-Willamette's (UWCW) Senior Housing Program Manager and Director of Housing Stability in this new role as HRSN Housing Stability Manager for the HRSN (Health Related Social Needs) program which is a collaboration between HealthShare Oregon and OHA (Oregon Health Authority).
The incumbent in this role will be expected to possess a broad knowledge of housing and homeless services, having worked with low income, multi-cultural populations. The HRSN program will provide housing stability resources that include rent assistance, eviction prevention, utility assistance, housing navigation, and case management services to OHP members experiencing life transitions that may impact their health and well-being. Must possess excellent communication skills with the ability to deliver trauma informed care, while also practicing Housing First modalities in this role. This individual will be responsible for collaborating with an array of stakeholders, culturally specific community-based organizations, Medicaid service providers, and community partners in both local city, state working to execute the Medicaid Waiver 11:15, and members of OHP. Must be well experienced with managing multi-data platforms such as HMIS, MMIS, and closed looped referral systems. Will be expected to execute activities related to assigned tasks and projects to ensure reliable and efficient achievement of program goals and outcomes.
Some evening and weekend hours might be required from time to time to support business needs.
Key AccountabilitiesManage HRSN Program Service Delivery (60%)
Ensure that all services provided are conducted in a timely manner and delivered using trauma informed care in accordance with the scope of the program.Measure project performance using appropriate tools and techniques.Manage relationships with internal and external stakeholders.Maintain comprehensive project documentation and closed looped referral tracking system.Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members.Responsible for managing a caseload of referrals, provide potential housing navigation and other services to ensure the improvement of housing stability.Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing related services provided.Responsible for confirming program eligibility, and allowable services for each member.Assist in the management of member referrals.Responsible to adhere and remain in compliance with all program guidelines and requirements related to service delivery.Data Management, Program Evaluation and Reporting: (30%)
Responsible for timely input of program data in HMIS, MMIS, and internal tracking system.Assist Senior Housing Program Manager with the evaluation and tracking of data collected from HRSN program.Assist Senior Housing Program Manager with compiling and reporting on monthly and quarterly outcomes and deliverables.Participate in the disaggregation of data utilized to identify service gaps, and program improvement recommendations.Convene with Stakeholders and Partners (10%)
Convene with HRSN (Health Related Social Needs) program stakeholders, internal and external partners to meet program outcomes.Participate in regular program meetings, trainings, and one on one’s, and provide ongoing feedback and collaboration.Additional Competencies and Required Skills
Exemplary customer service while delivering trauma informed care.Passion for working with people and building relationships while maintaining professional boundaries and demeanor.Strong planning and organization skills.Strong project/time management skills.Ability to organize a variety of tasks, meet deadlines and attend to details.Excellent writing skills.Attention to details, large and small.Thorough and accurate.Flexible.Critical thinker.Problem-solver.Willingness to learn and grow.High level of communication skills – oral and written.Takes initiative, anticipates needs, and works well with minimal supervision.Must display cognitive skills (written and oral communications, logic, judgment, team work, interpersonal, mobility, and manual dexterity).Highly developed interpersonal skills.Values inclusion, different perspectives, and cultures.Commitment to racial equity as a guiding principle of UWCW’s mission.Education, Skills, Experience, and Training Required for this Position
An Associate or Bachelor’s degree in a related field of study or equivalent work experience.Minimum 3 years’ experience working in housing and homeless services programs in a fast-paced environment.Lived experience relevant to this role will be considered with 3 years relevant project management experience or comparable combination of experience and education.Project Management Professional (PMP) certification is a plus.Proven ability to solve problems creatively, efficiently, and effectively.Excellent analytical skills.Proven experience and ability to develop, manage, and evaluate program operations and outcomes.Experience or strong familiarity working with HMIS/Service Point or MMIS and other project and case management software tools, methodologies, and best practices.Technical Knowledge
Proficient with MS Office, including Word, Excel, PowerPoint, Outlook and project management software.Closed looped referral systems or software platforms.Project performance tracking.Report generation.Physical Requirements
Hybrid work schedule to be established according to program needs.Frequently required to sit at computer in a stationery position.Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine.This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.
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