Hy-Vee Inc
Backroom Manager
Hy-Vee Inc, West Des Moines, Iowa, United States, 50265
Time Type: Full TimePosted On: Posted 3 Days AgoTime Left to Apply: End Date: October 14, 2024 (7 days left to apply)Job Requisition ID: R155716At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title:
Backroom ManagerDepartment:
GroceryFLSA:
Non-ExemptGeneral FunctionProvides prompt, efficient, and friendly customer service. Receives product, verifies invoices, and delivers product to the appropriate department in a prompt, efficient, friendly, and safe manner.Core CompetenciesPartnershipsGrowth mindsetResults orientedProfessionalismReporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to You: NonePrimary Duties and ResponsibilitiesProvides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by:
Escorting them to the products they are looking for.Securing products that are out of reach.Loading or unloading heavy items.Making note of and passing along customer suggestions or requests.Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Works with company’s subsidiaries to receive product.Ensures receipts are taken to accounting in a timely manner.Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.Unloads products from truck and ensures placement in a non-intrusive area.Uses forklifts to unload trucks and place in backroom.Delivers items to the appropriate department.Checks invoices for accuracy and signs vendor paperwork.Receives all vendor orders.Protects cold food chain and integrity of product.Coordinates the receipt and lock-up of controlled items, e.g., liquor, cigarettes, pharmacy inventory.Works with returned items, writes up items with drivers, and ensures the signed receipts are returned to the accounting office in a timely manner.Maintains area for sale items to ensure convenience for the management team (displays, etc.).Maintains a clean and orderly backroom.Ensures cardboard and trash areas are clean daily.Aware of store’s needs, specifically in the grocery department.Keeps training certifications current, i.e., forklift certifications.Works with internal customers in a timely and efficient manner.Works in a safe and efficient manner to reduce product damage and spoilage.Works for the store department to do small equipment repairs.Maintains cleanliness outside of the store to the dock area, and behind the store.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and ResponsibilitiesAnswers questions from outside customers and helps whenever necessary.Assists in other areas of the store as needed.Performs other job-related duties and special projects as required.Knowledge, Skills, Abilities, and Worker CharacteristicsMust have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.Ability to do simple addition and subtraction; copying figures, counting, and recording.Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.Education and ExperienceHigh School or equivalent experience.Six months to one year of similar or related experience.Supervisory experience preferred.Supervisory Responsibilities (Direct Reports)Responsible for managing the backroom duties and employees.Physical RequirementsMust be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working ConditionsThis position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards, and cleaning chemicals/solvents.Equipment Used to Perform JobElectric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.ContactsHas daily contact with internal customers, suppliers/vendors, and the general public.
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Backroom ManagerDepartment:
GroceryFLSA:
Non-ExemptGeneral FunctionProvides prompt, efficient, and friendly customer service. Receives product, verifies invoices, and delivers product to the appropriate department in a prompt, efficient, friendly, and safe manner.Core CompetenciesPartnershipsGrowth mindsetResults orientedProfessionalismReporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to You: NonePrimary Duties and ResponsibilitiesProvides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by:
Escorting them to the products they are looking for.Securing products that are out of reach.Loading or unloading heavy items.Making note of and passing along customer suggestions or requests.Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Works with company’s subsidiaries to receive product.Ensures receipts are taken to accounting in a timely manner.Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.Unloads products from truck and ensures placement in a non-intrusive area.Uses forklifts to unload trucks and place in backroom.Delivers items to the appropriate department.Checks invoices for accuracy and signs vendor paperwork.Receives all vendor orders.Protects cold food chain and integrity of product.Coordinates the receipt and lock-up of controlled items, e.g., liquor, cigarettes, pharmacy inventory.Works with returned items, writes up items with drivers, and ensures the signed receipts are returned to the accounting office in a timely manner.Maintains area for sale items to ensure convenience for the management team (displays, etc.).Maintains a clean and orderly backroom.Ensures cardboard and trash areas are clean daily.Aware of store’s needs, specifically in the grocery department.Keeps training certifications current, i.e., forklift certifications.Works with internal customers in a timely and efficient manner.Works in a safe and efficient manner to reduce product damage and spoilage.Works for the store department to do small equipment repairs.Maintains cleanliness outside of the store to the dock area, and behind the store.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and ResponsibilitiesAnswers questions from outside customers and helps whenever necessary.Assists in other areas of the store as needed.Performs other job-related duties and special projects as required.Knowledge, Skills, Abilities, and Worker CharacteristicsMust have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.Ability to do simple addition and subtraction; copying figures, counting, and recording.Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.Education and ExperienceHigh School or equivalent experience.Six months to one year of similar or related experience.Supervisory experience preferred.Supervisory Responsibilities (Direct Reports)Responsible for managing the backroom duties and employees.Physical RequirementsMust be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working ConditionsThis position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards, and cleaning chemicals/solvents.Equipment Used to Perform JobElectric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.ContactsHas daily contact with internal customers, suppliers/vendors, and the general public.
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