Hy-Vee Food Stores
Backroom Manager
Hy-Vee Food Stores, West Des Moines, Iowa, United States, 50265
Hy-Vee Food Stores - Backroom Manager - West Des Moines, Iowa
At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title:
Backroom ManagerDepartment:
GroceryFLSA:
Non-ExemptGeneral Function:Provides prompt, efficient, and friendly customer service. Receives product, verifies invoices, and delivers product to the appropriate department in a prompt, efficient, friendly, and safe manner.Core Competencies:PartnershipsGrowth mindsetResults orientedProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home, Service Managers.Positions that Report to you: None.Primary Duties and Responsibilities:Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Assists customers by:Escorting them to the products they are looking for.Securing products that are out of reach.Loading or unloading heavy items.Making note of and passing along customer suggestions or requests.Answers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Ensures receipts are taken to accounting in a timely manner.Plans, prepares, and adjusts work schedules and assigns employees to specific duties.Unloads products from truck and ensures placement in a non-intrusive area.Uses forklifts to unload trucks and place in backroom.Checks invoices for accuracy and signs vendor paperwork.Receives all vendor orders.Protects cold food chain and integrity of product.Coordinates the receipt and lock up of controlled items (e.g., liquor, cigarettes, pharmacy inventory).Maintains a clean and orderly backroom.Ensures cardboard and trash areas are clean daily.Reports to work when scheduled and on time.Knowledge, Skills, Abilities and Worker Characteristics:Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.Ability to do simple addition and subtraction; copying figures, counting, and recording.Possess the ability to understand and follow verbal or demonstrated instructions.Education and Experience:High School or equivalent experience.Six months to one year of similar or related experience.Supervisory experience preferred.Physical Requirements:Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.Working Conditions:This position is continually exposed to dirt, temperature extremes, dampness, equipment movement hazards, and cleaning chemicals/solvents.Equipment Used to Perform Job:Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.Contacts:Has daily contact with internal customers, suppliers/vendors, and the general public.
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At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle,” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title:
Backroom ManagerDepartment:
GroceryFLSA:
Non-ExemptGeneral Function:Provides prompt, efficient, and friendly customer service. Receives product, verifies invoices, and delivers product to the appropriate department in a prompt, efficient, friendly, and safe manner.Core Competencies:PartnershipsGrowth mindsetResults orientedProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home, Service Managers.Positions that Report to you: None.Primary Duties and Responsibilities:Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Assists customers by:Escorting them to the products they are looking for.Securing products that are out of reach.Loading or unloading heavy items.Making note of and passing along customer suggestions or requests.Answers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Ensures receipts are taken to accounting in a timely manner.Plans, prepares, and adjusts work schedules and assigns employees to specific duties.Unloads products from truck and ensures placement in a non-intrusive area.Uses forklifts to unload trucks and place in backroom.Checks invoices for accuracy and signs vendor paperwork.Receives all vendor orders.Protects cold food chain and integrity of product.Coordinates the receipt and lock up of controlled items (e.g., liquor, cigarettes, pharmacy inventory).Maintains a clean and orderly backroom.Ensures cardboard and trash areas are clean daily.Reports to work when scheduled and on time.Knowledge, Skills, Abilities and Worker Characteristics:Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.Ability to do simple addition and subtraction; copying figures, counting, and recording.Possess the ability to understand and follow verbal or demonstrated instructions.Education and Experience:High School or equivalent experience.Six months to one year of similar or related experience.Supervisory experience preferred.Physical Requirements:Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects.Working Conditions:This position is continually exposed to dirt, temperature extremes, dampness, equipment movement hazards, and cleaning chemicals/solvents.Equipment Used to Perform Job:Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler.Contacts:Has daily contact with internal customers, suppliers/vendors, and the general public.
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