FranklinCovey
Key Account Manager
FranklinCovey, Providence, Rhode Island, us, 02912
FranklinCovey Key Account Manager Providence, Rhode Island Apply Now
“We enable greatness in people and organizations everywhere.”FranklinCovey (NYSE: FC) is the workplace of choice for
Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.Title:
Key Account ManagerStatus:
Full-Time ExemptReports to:
Managing Director, Key AccountsLocation:
Remote – Anywhere in the contiguous United StatesJob SummaryAs the Key Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ over 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction.Essential Job FunctionsClient Relationship Management:
Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts to foster trust and loyalty.Business Growth:
Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.Strategic Planning:
Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.Account Monitoring:
Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.Cross-Functional Collaboration:
Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.Reporting and Analysis:
Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.Problem Resolution:
Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.Basic QualificationsBachelor’s or advanced degree in Business Administration, Marketing, or a related field.7+ years of experience in account management, sales, or business development.Preferred Skills & Experience7+ years of experience in a Key environment.Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.Strong understanding of Key client needs and market trends within relevant industries.Excellent communication, negotiation, and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.Proficiency in CRM software and Microsoft Office Suite.Strong analytical and problem-solving skills, with a results-oriented mindset.Benefits include:
medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr
“We enable greatness in people and organizations everywhere.”FranklinCovey (NYSE: FC) is the workplace of choice for
Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.Title:
Key Account ManagerStatus:
Full-Time ExemptReports to:
Managing Director, Key AccountsLocation:
Remote – Anywhere in the contiguous United StatesJob SummaryAs the Key Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ over 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction.Essential Job FunctionsClient Relationship Management:
Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts to foster trust and loyalty.Business Growth:
Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.Strategic Planning:
Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.Account Monitoring:
Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.Cross-Functional Collaboration:
Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.Reporting and Analysis:
Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.Problem Resolution:
Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.Basic QualificationsBachelor’s or advanced degree in Business Administration, Marketing, or a related field.7+ years of experience in account management, sales, or business development.Preferred Skills & Experience7+ years of experience in a Key environment.Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.Strong understanding of Key client needs and market trends within relevant industries.Excellent communication, negotiation, and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.Proficiency in CRM software and Microsoft Office Suite.Strong analytical and problem-solving skills, with a results-oriented mindset.Benefits include:
medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr