Zendesk, Inc.
GTM Enablement Manager
Zendesk, Inc., Austin, Texas, us, 78716
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Candidate Privacy Notice
.Job Description
Sales Academy AdministrationOversee the operational and administrative responsibilities of the Sales Academy.Develop and maintain tracking systems for attendance, performance metrics, and certification progress.Coordinate with trainers and guest speakers to schedule and organize learning sessions.Manage the logistics for in-person and virtual training events, ensuring seamless execution.Utilize our LMS to build out learning pathways.Training and Live DeliveryDeliver live training sessions, workshops, and webinars designed to enhance the skills and knowledge of the sales team.Ability to coach sales managers and reps, in the moment, which will require deep knowledge of our sales process and our role expectations.Regularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvement - this will also entail tracking the participants and working with our larger team to provide visibility.Stay updated on industry trends and sales techniques to ensure training content is relevant and effective.Gather feedback from training participants to continuously improve the quality of training programs.Collaboration and CommunicationWork closely with sales leadership, product marketing, and other departments to ensure alignment on goals and strategies.Foster a collaborative environment that encourages knowledge sharing and continuous improvement.Prepare and present regular reports on the effectiveness of sales enablement efforts to senior management.Sales Enablement SupportAct as the sales enablement lead for the global Digital Sales Account Executive team.Develop and implement enablement initiatives to improve the efficiency and effectiveness of the sales team.Provide ongoing support, including the creation and distribution of sales collateral, training materials, and best practices.Monitor and report on the utilization and impact of enablement tools and resources.What you bring to the role
The ideal candidate for this position is a self-starter with a passion for building programs and experiences. They enjoy helping others to grow and develop and they are able to both be a coach and be coached themselves. Enthusiasm, creativity, and a growth mindset are critical to success.Basic Qualifications:Proven experience in sales enablement, training, and coaching.Strong understanding of sales processes and methodologies.Excellent communication and presentation skills.Ability to collaborate effectively with cross-functional teams.Highly organized and attentive to detail.Ambitious and self-motivated.Preferred Qualifications:Experience working with, or implementing, a GTM Academy Program.Job experience in enablement, coaching, or training.Bachelor's degree in business, marketing, or a related field, or equivalent experience.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster
global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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Candidate Privacy Notice
.Job Description
Sales Academy AdministrationOversee the operational and administrative responsibilities of the Sales Academy.Develop and maintain tracking systems for attendance, performance metrics, and certification progress.Coordinate with trainers and guest speakers to schedule and organize learning sessions.Manage the logistics for in-person and virtual training events, ensuring seamless execution.Utilize our LMS to build out learning pathways.Training and Live DeliveryDeliver live training sessions, workshops, and webinars designed to enhance the skills and knowledge of the sales team.Ability to coach sales managers and reps, in the moment, which will require deep knowledge of our sales process and our role expectations.Regularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvement - this will also entail tracking the participants and working with our larger team to provide visibility.Stay updated on industry trends and sales techniques to ensure training content is relevant and effective.Gather feedback from training participants to continuously improve the quality of training programs.Collaboration and CommunicationWork closely with sales leadership, product marketing, and other departments to ensure alignment on goals and strategies.Foster a collaborative environment that encourages knowledge sharing and continuous improvement.Prepare and present regular reports on the effectiveness of sales enablement efforts to senior management.Sales Enablement SupportAct as the sales enablement lead for the global Digital Sales Account Executive team.Develop and implement enablement initiatives to improve the efficiency and effectiveness of the sales team.Provide ongoing support, including the creation and distribution of sales collateral, training materials, and best practices.Monitor and report on the utilization and impact of enablement tools and resources.What you bring to the role
The ideal candidate for this position is a self-starter with a passion for building programs and experiences. They enjoy helping others to grow and develop and they are able to both be a coach and be coached themselves. Enthusiasm, creativity, and a growth mindset are critical to success.Basic Qualifications:Proven experience in sales enablement, training, and coaching.Strong understanding of sales processes and methodologies.Excellent communication and presentation skills.Ability to collaborate effectively with cross-functional teams.Highly organized and attentive to detail.Ambitious and self-motivated.Preferred Qualifications:Experience working with, or implementing, a GTM Academy Program.Job experience in enablement, coaching, or training.Bachelor's degree in business, marketing, or a related field, or equivalent experience.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster
global diversity, equity, & inclusion
in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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