RR Living
Resident Relations Manager
RR Living, Corpus Christi, TX, United States
Qualifications
• Have a "people person", outgoing and compassionate personality with the ability to relate to people from all walks of life
• Possess strong sales and closing skills
• Have knowledge of property management policies and procedures
• Possess strong multi-tasking and organizational skills
• Should have general knowledge of Fair Housing
• Communicate effectively, both verbally and in writing
• Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands
• Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner
• Able to establish and maintain effective working relationships with peers, superiors, residents, prospects and guests
• Skilled in communicating with all types of people in a wide variety of situations
• Experience: Minimum of three years of residential property management or related experience or combination of education and experience
• Physical: Ability to lift, push and pull up to 40 pounds
• Valid driver's license and reliable, personal automobile for local job related travel
• Willingness to help and work in areas other than resident retention, such as leasing
Responsibilities - for the job offer:
• The Resident Relations Manager is the first person our residents come into contact with, and as such, is required to provide excellent customer service skills to all future and current residents
• The Resident Relations Manager's primary responsibility is to oversee resident needs including Service Requests and outstanding items, in order to improve overall satisfaction to an ORA Score of 70+ and to improve resident retention to 65%+
• Focus on proactively and diligently working in synergy with the leasing team to ensure the move-in process and overall retention is prioritized
• Create & implement fun, affordable and creative monthly resident events
• At times, it may be necessary for the Resident Relations Manager to be cross-trained to work in other areas of operations, such as leasing, and be willing and able to take on those additional responsibilities
• Diligently and proactively contact residents whom have expiring leases 120 days in advance to offer support and solutions before time of renewal
• Achieve and maintain a resident retention ratio of 65% or greater
• Enter resident Notice to Vacate forms in OneSite upon receipt and immediately take steps to try and retain the resident
• Conduct weekly reporting related to resident retention, and assist with financial month end
• Develop monthly resident retention programs, produce and maintain a monthly calendar of resident activities, being mindful too, of the established budget for such events
• Properly and proactively promote resident activities, assist in preparing for the events, and attend the events
• Address resident concerns, such as service requests, noise complaints, etc., promptly and independently, communicating those when necessary to your direct supervisor
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
• Communicate information to residents with well-written and professional notices
• Counsel residents who are not complying with the terms of the lease, including those concerning delinquent payments
• Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance
• Participate in any court hearings and/or appeals as needed
• Support the Team by achieving the occupancy and rental goals of the property
• Promptly collect and post any revenue received
• Assist in following up with any delinquent accounts, including preparing and delivering necessary notices
• Assist in preparing and monitoring budget and managing expenses within budget through inventory control and purchasing procedures
• Report payroll, bonuses and commissions accurately and timely, including proactively monitoring and managing overtime
• Complete any pertinent safety checklists and/or inspections
• Assist with other financial duties
• Assist with Customer Service, Leasing and Marketing
• Assist with General Repair and Maintenance Including Grounds Maintenance - to ensure all tasks are being completed timely
• Other duties may apply
• Have a "people person", outgoing and compassionate personality with the ability to relate to people from all walks of life
• Possess strong sales and closing skills
• Have knowledge of property management policies and procedures
• Possess strong multi-tasking and organizational skills
• Should have general knowledge of Fair Housing
• Communicate effectively, both verbally and in writing
• Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands
• Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner
• Able to establish and maintain effective working relationships with peers, superiors, residents, prospects and guests
• Skilled in communicating with all types of people in a wide variety of situations
• Experience: Minimum of three years of residential property management or related experience or combination of education and experience
• Physical: Ability to lift, push and pull up to 40 pounds
• Valid driver's license and reliable, personal automobile for local job related travel
• Willingness to help and work in areas other than resident retention, such as leasing
Responsibilities - for the job offer:
• The Resident Relations Manager is the first person our residents come into contact with, and as such, is required to provide excellent customer service skills to all future and current residents
• The Resident Relations Manager's primary responsibility is to oversee resident needs including Service Requests and outstanding items, in order to improve overall satisfaction to an ORA Score of 70+ and to improve resident retention to 65%+
• Focus on proactively and diligently working in synergy with the leasing team to ensure the move-in process and overall retention is prioritized
• Create & implement fun, affordable and creative monthly resident events
• At times, it may be necessary for the Resident Relations Manager to be cross-trained to work in other areas of operations, such as leasing, and be willing and able to take on those additional responsibilities
• Diligently and proactively contact residents whom have expiring leases 120 days in advance to offer support and solutions before time of renewal
• Achieve and maintain a resident retention ratio of 65% or greater
• Enter resident Notice to Vacate forms in OneSite upon receipt and immediately take steps to try and retain the resident
• Conduct weekly reporting related to resident retention, and assist with financial month end
• Develop monthly resident retention programs, produce and maintain a monthly calendar of resident activities, being mindful too, of the established budget for such events
• Properly and proactively promote resident activities, assist in preparing for the events, and attend the events
• Address resident concerns, such as service requests, noise complaints, etc., promptly and independently, communicating those when necessary to your direct supervisor
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
• Communicate information to residents with well-written and professional notices
• Counsel residents who are not complying with the terms of the lease, including those concerning delinquent payments
• Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance
• Participate in any court hearings and/or appeals as needed
• Support the Team by achieving the occupancy and rental goals of the property
• Promptly collect and post any revenue received
• Assist in following up with any delinquent accounts, including preparing and delivering necessary notices
• Assist in preparing and monitoring budget and managing expenses within budget through inventory control and purchasing procedures
• Report payroll, bonuses and commissions accurately and timely, including proactively monitoring and managing overtime
• Complete any pertinent safety checklists and/or inspections
• Assist with other financial duties
• Assist with Customer Service, Leasing and Marketing
• Assist with General Repair and Maintenance Including Grounds Maintenance - to ensure all tasks are being completed timely
• Other duties may apply