Westlake Services
Jr Telecom Administrator
Westlake Services, Los Angeles, California, United States, 90079
JR Telecom AdministratorLos Angeles, CA | On-site role
Job Description:
The Telecom Administrator will join a fast paced and dynamic work environment exposing them to a full Cisco voice environment. We are looking for a competant, energetic, fast learning individual with a strong background in helpdesk support to join the Telephony team. The Telecom administrator will provide fast and useful technical assistance on phone applications. They will also serve as first point of contact for customers seeking technical assistance for the Jabber, IP communiocator, or Finesse/Cloud connector phone applications
Responsibilities and Duties:Serve as the first point of contact for customers seeking technical assistance for phone related applications over email and collaboration toolsPerform remote troubleshooting for users in office and work from home environmentsAssess, diagnose, and resolve phone related problems for Cisco voice products such as Jabber and IP Communicator phone applicationsEscalate unresolved issues to the next level of Telecom support personel and open tickets with Cisco supportRecord events and problems in resolution logs for problem documentationIdentify and suggest possible improvments on current procedures related to Telecom operationsAn openness to learn new Cisco technologies including Contact Center, Dialer operations, IVR Scripting, Call recordingParticipate in a 24x7 on call rotation as assigned by the Telecom Engineering ManagerGeneral Experience and Qualifications:
Associates or bachelor's degree in Computer Science or another related field preferred1-2 years of helpdesk technician experience or other technical customer support role preferredStrong working knowledge of computer systems, hardware, and softwareVery tech savvy with working knowledge of Windows OS, Microsoft Office suite, Mac OS and mobile app troubleshootingGood understanding of computer systems, mobile devices and other tech productsActive Directory & Windows Server knowledge is a plusExcellent communication and interpersonal skillsQuick learner and problem solverWell organized with strong attention to detailAbility to produce and maintain standard operating procedure documentationMust enjoy working in a fast-paced team-oriented environmentWhat's the expected pay for this role?
Base pay range of $70,000 - $90,000 per yearThe exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.What do we offer?
Medical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $20 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas, TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG Wallet
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Job Description:
The Telecom Administrator will join a fast paced and dynamic work environment exposing them to a full Cisco voice environment. We are looking for a competant, energetic, fast learning individual with a strong background in helpdesk support to join the Telephony team. The Telecom administrator will provide fast and useful technical assistance on phone applications. They will also serve as first point of contact for customers seeking technical assistance for the Jabber, IP communiocator, or Finesse/Cloud connector phone applications
Responsibilities and Duties:Serve as the first point of contact for customers seeking technical assistance for phone related applications over email and collaboration toolsPerform remote troubleshooting for users in office and work from home environmentsAssess, diagnose, and resolve phone related problems for Cisco voice products such as Jabber and IP Communicator phone applicationsEscalate unresolved issues to the next level of Telecom support personel and open tickets with Cisco supportRecord events and problems in resolution logs for problem documentationIdentify and suggest possible improvments on current procedures related to Telecom operationsAn openness to learn new Cisco technologies including Contact Center, Dialer operations, IVR Scripting, Call recordingParticipate in a 24x7 on call rotation as assigned by the Telecom Engineering ManagerGeneral Experience and Qualifications:
Associates or bachelor's degree in Computer Science or another related field preferred1-2 years of helpdesk technician experience or other technical customer support role preferredStrong working knowledge of computer systems, hardware, and softwareVery tech savvy with working knowledge of Windows OS, Microsoft Office suite, Mac OS and mobile app troubleshootingGood understanding of computer systems, mobile devices and other tech productsActive Directory & Windows Server knowledge is a plusExcellent communication and interpersonal skillsQuick learner and problem solverWell organized with strong attention to detailAbility to produce and maintain standard operating procedure documentationMust enjoy working in a fast-paced team-oriented environmentWhat's the expected pay for this role?
Base pay range of $70,000 - $90,000 per yearThe exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.What do we offer?
Medical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $20 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas, TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG Wallet
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.