State of South Carolina
Complaint
State of South Carolina, Westminster, South Carolina, United States, 29693
Salary:
$70,000.00 - $81,000.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
169570
Agency:
SCDPH-Healthcare Quality
Opening Date:
10/01/2024
Closing Date:
10/10/2024 11:59 PM Eastern
Class Code::
AH45
Position Number::
61008998
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 7
Hiring Range - Min.:
$70,000.00
Hiring Range - Max.:
$81,000.00
Opening Date:
10/01/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Careers at DPH:
Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
This position is located with the Bureau of Nursing Home and Medical Services.
Under the supervision of the Division Director, manages and supervises the survey/inspection/investigation of state licensed and federally certified facilities and oversees the management of complaints.
Specific duties include:
Serves as a supervisor to staff and participates in the development of ongoing training plans, staff development activities, and identifies staff training needs in coordination with the Training and Compliance Division. Responsible for management of complaint intake and triage; and monitors the investigations by programs to ensure that desired goals are met. Develop, monitor, and improve processes and procedures to maximize effectiveness and efficiency within the Section. Maintains working knowledge of regulations, requirements, and applicable policies and procedures. Offers input for regulatory development and changes when requested. Attends Centers for Medicare & Medicaid Services/DPH (CMS/DPH), departmental, division, staff, and in-service meetings and trainings as required.
Responsible for program management of the certification program for participating Title 18 (Medicare) & Title 19 (Medicaid) healthcare facilities including direct supervision of survey staff and survey scheduling to ensure that all required deliverables are met for all Complaint surveys. Ensures that the CMS survey protocol is being followed and that all CMS state Agency Performance Requirements are met. Performs Quality Assurance of survey reports and documents. Reviews and approves facility Plans of Correction and makes recommendations from survey activity. Participates in Independent and Informal Dispute Resolutions for facility and staff recruitment and retention activities of staff. Participates in collaborative efforts within the Deputy area, CMS, partners, local and national professional associations, and advocacy groups. Provides information to and requests information from internal/external customers regarding survey information/findings as appropriate. Performs other duties as necessary, including but not limited to: conducting surveys, participates in preparing and presenting for hearings and trials; participates in disaster preparedness and response, and is designated an essential employee, subject to duty and/or call on a 24-hour basis during an emergency.
Minimum and Additional Requirements
A bachelor's degree and relevant program experience.
Must have good assessment skills; extensive organizational skills; able to incorporate Quality Assurance/Performance Improvement (QA/PI) into management and program activities; good oral and written communication skills; effective interpersonal and customer service skills. Must have a working knowledge of and be proficiently experienced in using applicable computer software programs and a basic understanding of database systems. Must have the ability to interpret and apply federal and state laws, rules and regulations to various situations, and strong management and supervisory skills. Must have or be able to attain Surveyor Minimum Qualification Test/Quality Indicator Survey/Centers for Medicare & Medicaid Services (SMQT/QIS/CMS) basic qualifications.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Preferred Qualifications
A bachelor's degree, with four (4) years of relevant experience and two (2) years of supervisory experience. Registered Nurse with four (4) years relevant program experience and three (3) years of supervisory experience.Additional Comments
DRIVING RECORD:
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
EEO: SCDPH
is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCDPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 Days Annual (Vacation) Leave per year15 Days Sick Leave per year13 Paid HolidaysPaid Parental LeaveState Retirement Plan and Deferred Compensation ProgramsREMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. I have read and acknowledge the above statement.
YesNo
02
Do you have a bachelor's degree?
YesNo
03
Do you have experience in survey and certification?
YesNo
04
Do you have experience in Long-Term Care facilities such as a Nursing Home, Rehabilitation facility, Inpatient Behavioral Health facility, or Long-Term Chronic Care hospital?
YesNo
05
Do you have working knowledge of Medicare and Medicaid regulations?
YesNo
06
Are you a Registered Nurse (RN) in the state of South Carolina?
YesNo
07
How many years of supervisory/management experience do you possess? Less than five (5) years/more than five (5) years?
YesNo
08
Would you be willing to accept a salary within a hiring range of $70,000 - $81,000?
YesNo
09
Are you a current or former SCDHEC/SCDPH employee?
YesNo
Required Question
$70,000.00 - $81,000.00 Annually
Location :
Richland County, SC
Job Type:
FTE - Full-Time
Job Number:
169570
Agency:
SCDPH-Healthcare Quality
Opening Date:
10/01/2024
Closing Date:
10/10/2024 11:59 PM Eastern
Class Code::
AH45
Position Number::
61008998
Normal Work Schedule::
Monday - Friday (8:30 - 5:00)
Pay Band:
Band 7
Hiring Range - Min.:
$70,000.00
Hiring Range - Max.:
$81,000.00
Opening Date:
10/01/2024
EEO Statement:
Equal Opportunity Employer
Agency Specific Application Procedures::
If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Careers at DPH:
Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
This position is located with the Bureau of Nursing Home and Medical Services.
Under the supervision of the Division Director, manages and supervises the survey/inspection/investigation of state licensed and federally certified facilities and oversees the management of complaints.
Specific duties include:
Serves as a supervisor to staff and participates in the development of ongoing training plans, staff development activities, and identifies staff training needs in coordination with the Training and Compliance Division. Responsible for management of complaint intake and triage; and monitors the investigations by programs to ensure that desired goals are met. Develop, monitor, and improve processes and procedures to maximize effectiveness and efficiency within the Section. Maintains working knowledge of regulations, requirements, and applicable policies and procedures. Offers input for regulatory development and changes when requested. Attends Centers for Medicare & Medicaid Services/DPH (CMS/DPH), departmental, division, staff, and in-service meetings and trainings as required.
Responsible for program management of the certification program for participating Title 18 (Medicare) & Title 19 (Medicaid) healthcare facilities including direct supervision of survey staff and survey scheduling to ensure that all required deliverables are met for all Complaint surveys. Ensures that the CMS survey protocol is being followed and that all CMS state Agency Performance Requirements are met. Performs Quality Assurance of survey reports and documents. Reviews and approves facility Plans of Correction and makes recommendations from survey activity. Participates in Independent and Informal Dispute Resolutions for facility and staff recruitment and retention activities of staff. Participates in collaborative efforts within the Deputy area, CMS, partners, local and national professional associations, and advocacy groups. Provides information to and requests information from internal/external customers regarding survey information/findings as appropriate. Performs other duties as necessary, including but not limited to: conducting surveys, participates in preparing and presenting for hearings and trials; participates in disaster preparedness and response, and is designated an essential employee, subject to duty and/or call on a 24-hour basis during an emergency.
Minimum and Additional Requirements
A bachelor's degree and relevant program experience.
Must have good assessment skills; extensive organizational skills; able to incorporate Quality Assurance/Performance Improvement (QA/PI) into management and program activities; good oral and written communication skills; effective interpersonal and customer service skills. Must have a working knowledge of and be proficiently experienced in using applicable computer software programs and a basic understanding of database systems. Must have the ability to interpret and apply federal and state laws, rules and regulations to various situations, and strong management and supervisory skills. Must have or be able to attain Surveyor Minimum Qualification Test/Quality Indicator Survey/Centers for Medicare & Medicaid Services (SMQT/QIS/CMS) basic qualifications.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Preferred Qualifications
A bachelor's degree, with four (4) years of relevant experience and two (2) years of supervisory experience. Registered Nurse with four (4) years relevant program experience and three (3) years of supervisory experience.Additional Comments
DRIVING RECORD:
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
EEO: SCDPH
is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCDPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 Days Annual (Vacation) Leave per year15 Days Sick Leave per year13 Paid HolidaysPaid Parental LeaveState Retirement Plan and Deferred Compensation ProgramsREMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. I have read and acknowledge the above statement.
YesNo
02
Do you have a bachelor's degree?
YesNo
03
Do you have experience in survey and certification?
YesNo
04
Do you have experience in Long-Term Care facilities such as a Nursing Home, Rehabilitation facility, Inpatient Behavioral Health facility, or Long-Term Chronic Care hospital?
YesNo
05
Do you have working knowledge of Medicare and Medicaid regulations?
YesNo
06
Are you a Registered Nurse (RN) in the state of South Carolina?
YesNo
07
How many years of supervisory/management experience do you possess? Less than five (5) years/more than five (5) years?
YesNo
08
Would you be willing to accept a salary within a hiring range of $70,000 - $81,000?
YesNo
09
Are you a current or former SCDHEC/SCDPH employee?
YesNo
Required Question