Sales Support Representative - Grads Welcome / Full Training

We are seeking a candidate with a background in sales or customer service for our Sales Support Representative position. We are looking to add 4-5 new sales support reps to our team. You will be responsible for conducting product presentations, addressing customer inquiries, providing product and service information, and resolving technical issues.

Responsibilities as our Sales Support Representative:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assisting customers face-to-face with any billing and/or equipment issues
• Handling new customer acquisitions and qualifying potential clientele

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills