WAYSTONE HEALTH AND HUMAN SERVICES
CHIEF PROGRAM OPERATIONS OFFICER
WAYSTONE HEALTH AND HUMAN SERVICES, Lawrence, Massachusetts, us, 01842
As Waystone Health and Human Services embarks on an exciting new chapter, we are thrilled to announce an opening for the Chief Program Operations Officer to join our dedicated Executive Team. We have made significant strides in building a vibrant community at Waystone, where our commitment to diversity, equity, inclusion, and belonging flourishes. We believe that by engaging our employees and embracing our core values of Trust, Growth, Respect, Integrity, and Belonging, we can create an environment where everyone feels empowered and welcomed.
Serving over 1,700 individuals and their families annually with a budget of $39 million, we continue to expand our programs and innovate new services to support the diverse life journeys of those we serve. Join us as we face the challenges of our field head-on and invest in the future of our agency, our employees, and the communities we support. Together, we can create a brighter future and make a meaningful impact in the lives of many.
POSITION DESCRIPTION
Reporting to the Chief Executive Officer, the Chief Program Operations Officer will manage the Program Services team and lead key departments within the agency. This role will involve the development and execution of established goals with the Executive Management Teams. The Chief Program Operations Officer will maintain a high-performance environment that fosters quality services, excellent consumer and stakeholder satisfaction, and enhanced employee morale while ensuring active and visible representation of Waystone HHS internally and within the larger business community, developing partnerships beneficial to Waystones mission and operations.
KEY ACTIVITIES:
Directly supervise the Program Services Team and other management positions as assigned
Ensure continued sustainability of program services and, where applicable, the growth of existing services and the development of new services.
Direct and ensure compliance with all licensing, certification, and accreditation processes
Direct and approve the preparation and modification of department budgets, ensuring positive financial performance
Develop and maintain positive relationships with funding and referral sources, peer organizations, and other key community stakeholders.
REQUIREMENTS :
A Masters Degree in Business, Public Health, or Human Services is strongly preferred. Bachelors Degree in Business, Psychology, or a related field is required.
Minimum of 10-12 years of business management experience at the senior level across a range of business disciplines, preferably in human service delivery, working with individuals with disabilities, and other life challenges
Strong business acumen and experience with operational processes; experience managing budgets
Experience managing in a union environment is preferred
Proficiency in related technology platforms
The ability to think strategically, listen well, and communicate effectively, both in writing and orally
Must have strong conflict resolution skills and the ability to build trust among a wide range of constituents
Knowledge of state funding agency systems, policies, and regulations.
Valid Drivers License with a minimum of 1 year of driving experience
#J-18808-Ljbffr
Serving over 1,700 individuals and their families annually with a budget of $39 million, we continue to expand our programs and innovate new services to support the diverse life journeys of those we serve. Join us as we face the challenges of our field head-on and invest in the future of our agency, our employees, and the communities we support. Together, we can create a brighter future and make a meaningful impact in the lives of many.
POSITION DESCRIPTION
Reporting to the Chief Executive Officer, the Chief Program Operations Officer will manage the Program Services team and lead key departments within the agency. This role will involve the development and execution of established goals with the Executive Management Teams. The Chief Program Operations Officer will maintain a high-performance environment that fosters quality services, excellent consumer and stakeholder satisfaction, and enhanced employee morale while ensuring active and visible representation of Waystone HHS internally and within the larger business community, developing partnerships beneficial to Waystones mission and operations.
KEY ACTIVITIES:
Directly supervise the Program Services Team and other management positions as assigned
Ensure continued sustainability of program services and, where applicable, the growth of existing services and the development of new services.
Direct and ensure compliance with all licensing, certification, and accreditation processes
Direct and approve the preparation and modification of department budgets, ensuring positive financial performance
Develop and maintain positive relationships with funding and referral sources, peer organizations, and other key community stakeholders.
REQUIREMENTS :
A Masters Degree in Business, Public Health, or Human Services is strongly preferred. Bachelors Degree in Business, Psychology, or a related field is required.
Minimum of 10-12 years of business management experience at the senior level across a range of business disciplines, preferably in human service delivery, working with individuals with disabilities, and other life challenges
Strong business acumen and experience with operational processes; experience managing budgets
Experience managing in a union environment is preferred
Proficiency in related technology platforms
The ability to think strategically, listen well, and communicate effectively, both in writing and orally
Must have strong conflict resolution skills and the ability to build trust among a wide range of constituents
Knowledge of state funding agency systems, policies, and regulations.
Valid Drivers License with a minimum of 1 year of driving experience
#J-18808-Ljbffr