Salesforce Service Cloud Architect

As a Salesforce Service Cloud Architect, you will be responsible for engineering, architecting, and delivering world-class solutions for our customers, producing enterprise standard implementations using the platform's full capabilities, and leading delivery teams to deliver high-quality solutions on Salesforce.com. You will be responsible for delivering tailored solutions involving complex UX/UI, real-time and batch integrations, water-tight security, and custom automation.
About Cognizant
Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About the Team / Business Unit
At Cognizant’s Salesforce practice, we help our clients shape their digital transformation journey and design leading-edge Industry solutions using the power of Salesforce. Our team of experts provides relevant expertise and experience within their domain combined with deep knowledge of the Salesforce platform and wider ecosystem. This role will be part of the core team of the Salesforce practice and you will have the opportunity to be part of a great growth story.
About You
As a Salesforce Service Cloud Architect, you will work closely with our clients and internal teams to act as subject matter experts and drive the design of effective and innovative solutions across industries. We seek someone who communicates clearly and confidently, leading technical briefings and business requirements gathering sessions.
Your Key Result Areas
• Provides technical consultation on various aspects of the product and solutions based on the customer’s business requirements
• Create, manage, and present an actionable BRD/FSD (Blueprint) that aligns a customer’s technical business needs with Salesforce Solutions.
• Responsible for designing/architecting the solution and development part with the help of development for large-scale customers.
• Responsible for Hands-on development of POCs / features
Required skills and experience:
Responsibilities:
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Guide our customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce.
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.com platform and integration tools.
• Work closely with Delivery Managers and Solution Architects across multiple POD teams and directly with clients to architect technology solutions to meet client needs
• Highlight and manage risk areas in the solution proactively and commit to seeing an issue through to completion.
Qualifications:
9+ years of experience in developing technology solutions.
3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
Expertise in Service Cloud is required; it is also nice to have Sales Cloud.
Service Cloud Integration Architecture (Must have)
Platform Security (Must have)
Identity and Access Management / Integration Security
Sharing and Visibility (Must have)
Data Architecture and Management (Must have)
Apex Design Patterns (Must Have)
Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Salesforce Certification Preferred (Service Cloud architect)
What you can expect
• Join a growing team in a large organization with local empowerment where you can make a difference.
• A healthy work-life balance with flexible working conditions and the possibility to work from home.
• A competitive salary and benefits with excellent insurance, pension, and compensation package
Opportunity to work in a global Fortune 500 organization with strong local ambitions.
• An agile, international, and multicultural work environment
• Organization driven by technology – We have a tremendous technology backbone!
If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

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Applications will be accepted until 10/15/2024
The annual salary for this position is between $170,000 and $185,000, depending on the successful candidate's experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status: Full-Time Employee
Shift: Day Job
Travel: No

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