Salesforce FSL Mobile Architect

As a Sr. Architect - in our Salesforce practice, you will be responsible for engineering, architecting, and delivering world-class solutions for our customers, producing enterprise standard implementations using the platform's full capabilities, and leading delivery teams to deliver high-quality solutions on Salesforce.com. You will be responsible for providing tailored solutions involving complex UX/UI, real-time and batch integrations, water-tight security, and custom automation.

Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

At Cognizant’s Salesforce practice, we help our clients shape their digital transformation journey and design groundbreaking Industry solutions using the power of Salesforce. Our experts provide relevant expertise and experience within their domain combined with deep knowledge of the Salesforce platform and broader ecosystem. This role will be part of the core team of the Salesforce practice, and you will have the opportunity to be part of a great growth story.

As a Salesforce FSL Technical Lead/ Jr Architect, you will work closely with our clients and internal teams to act as domain experts and drive the design of practical and innovative solutions across industries. We seek someone who communicates clearly and confidently, leading technical briefings and business requirements gathering sessions.

• Leading business and technical requirements definition and prioritization/scoping of requirements.
• Expertise knowledge in FSL mobile app implementation - Schedule automation and Optimization, Enhanced Scheduling and Optimization
• Proven experience & Understanding of SFS Scheduling and optimization configuration, out-of-box capabilities, and configuration of scheduling policies, work rules & Service Objectives
• Proven experience & Understanding of Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture, including the Salesforce Mobile app and third-party mobile applications
• Proven experience & Understanding of SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. Inventory management (return, request & track)
• Proven experience & Understanding of API capabilities to integrate in and out of Salesforce and SFS API capabilities
• Proven experience & Understanding of Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, and unscheduled. Preventive maintenance and configuration of Dispatcher Gantt

The ideal candidate should possess:

• A proven background working on the Salesforce FSL platform with a focus on mobile solutions.
• Strong business analyst skills with the ability to translate complex business requirements into technical solutions.
• Hands-on experience in Salesforce configuration and technical implementation.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members.
• QUALIFICATIONS
• 15+ years of experience in developing technology solutions.
• 3+ years of experience in implementing Salesforce FSL solutions by handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise with Salesforce Service & Field Service Lightning Clouds.
• Salesforce Certified must (Salesforce Certified Field Service Consultant)
• Salesforce Certifications Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)

• Join a growing team in a large organization with local empowerment where you can make a difference.
• A healthy work-life balance with flexible working conditions and the possibility to work from home.
• A competitive salary and benefits with excellent insurance, pension, and compensation package

Opportunity to work in a global Fortune 500 organization with strong local ambitions.

• An agile, international, and multicultural work environment
• Organization driven by technology – We have a tremendous technology backbone!

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

• Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving transformational experiences using Salesforce solutions.
• We have 9800+ Salesforce-skilled people globally.
• Ranked #3 in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem
• 2400+ projects for 800+ clients, many of which are Fortune 500 companies
• Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create transformational experiences
• Cognizant's Salesforce services span Consulting & Advisory services, design, implementation, and continuous value enhancement.
• 7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments

Employee Status: Full-Time Employee

Applications will be accepted until 10/31/2024.

The annual salary for this position is between $190,000 – 210,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.