Smart IMS
Senior Training Specialist
Smart IMS, Hartford, Connecticut, us, 06112
1. The analysis of business processes, change management, and business organizational readiness initiatives to support the development of training materials.
2. Works with the project sprint teams to fully engage the business partners to ensure proper business functionality in the new system is documented and conveyed clearly to the users through different training methods.
3. Facilitation of focus groups, meetings, presentations/mapping events, and/or design sessions.
4. Outreach to community partners/providers, including data exchanges/interfaces, for internal and external training needs.
The candidate will serve in the capacity of a Senior Training Specialist collaborating with the technical and business staff. This will require the candidate to analyze and complete documentation and training materials, working collaboratively with the technical and vendor staff, regional and central office staff, and community partners; participating and/or facilitating LEAN events or Business Process Mappings to map out business processes to streamline and reduce inefficiencies; assessing business readiness and participating in organizational change management activities; coordinating with social work staff for system development and design; coordinating closely with internal and external users; and participating in communication and business readiness activities.
Proven ability to provide training materials/plans, guidance, and expertise for IT/other projects in a fast-paced, agile environment.
Experience with piloting and testing Instructor Led Training and self-paced coursework.Demonstrated ability to work collaboratively to present/train on business and technical value, including collaboration with community partners/agencies.Must have very strong abstract thinking and problem-solving skills.Must be able to assess learning styles, training methods, and needs of the users.Designs and develops work products such as instructor-led and web-based training curriculum, job aids, presentations, videos, and announcements/newsletters.Identifies business trends and needs utilizing real data and staff feedback for training purposes.Communicates key insights and findings to team members.Deliver training in person, remotely, and/or in collaboration with project and AWD staff for small (5-10 participants) and large groups (25+ participants).
Assist with needs analysis, design, and development of training courses for agency staff, including instructor-led training, web-based training, job aids, and user guides.
Evaluate the effectiveness of training material and content delivery methods; identify and implement improvements as needed.
Bachelor's degree in human resource management, education, communication, social work, or related field.
Five (5) years or more experience designing, developing, implementing, and evaluating corporate learning materials and programs.
Previous experience with government programs and agile development is a plus.
Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred.
Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences, particularly in the areas of training and facilitation methods.
Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop valuable and focused trainings.
Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint, and Outlook.
Must possess excellent communication, organizational, and facilitation skills, and attention to detail.
An instructional design portfolio and/or equivalent collection of work samples (Articulate Storyline, PowerPoint, Storyboards, Training Materials, etc.)
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2. Works with the project sprint teams to fully engage the business partners to ensure proper business functionality in the new system is documented and conveyed clearly to the users through different training methods.
3. Facilitation of focus groups, meetings, presentations/mapping events, and/or design sessions.
4. Outreach to community partners/providers, including data exchanges/interfaces, for internal and external training needs.
The candidate will serve in the capacity of a Senior Training Specialist collaborating with the technical and business staff. This will require the candidate to analyze and complete documentation and training materials, working collaboratively with the technical and vendor staff, regional and central office staff, and community partners; participating and/or facilitating LEAN events or Business Process Mappings to map out business processes to streamline and reduce inefficiencies; assessing business readiness and participating in organizational change management activities; coordinating with social work staff for system development and design; coordinating closely with internal and external users; and participating in communication and business readiness activities.
Proven ability to provide training materials/plans, guidance, and expertise for IT/other projects in a fast-paced, agile environment.
Experience with piloting and testing Instructor Led Training and self-paced coursework.Demonstrated ability to work collaboratively to present/train on business and technical value, including collaboration with community partners/agencies.Must have very strong abstract thinking and problem-solving skills.Must be able to assess learning styles, training methods, and needs of the users.Designs and develops work products such as instructor-led and web-based training curriculum, job aids, presentations, videos, and announcements/newsletters.Identifies business trends and needs utilizing real data and staff feedback for training purposes.Communicates key insights and findings to team members.Deliver training in person, remotely, and/or in collaboration with project and AWD staff for small (5-10 participants) and large groups (25+ participants).
Assist with needs analysis, design, and development of training courses for agency staff, including instructor-led training, web-based training, job aids, and user guides.
Evaluate the effectiveness of training material and content delivery methods; identify and implement improvements as needed.
Bachelor's degree in human resource management, education, communication, social work, or related field.
Five (5) years or more experience designing, developing, implementing, and evaluating corporate learning materials and programs.
Previous experience with government programs and agile development is a plus.
Experience with e-learning software (such as Articulate) and learning management systems (Saba) preferred.
Excellent understanding of adult learning and instructional design principles, best practices, and learning sciences, particularly in the areas of training and facilitation methods.
Ability to clearly convey concepts and strategies in verbal/written communications; able to simplify complexity and develop valuable and focused trainings.
Must have proficiency in Microsoft Word, PowerPoint, Microsoft Excel, SharePoint, and Outlook.
Must possess excellent communication, organizational, and facilitation skills, and attention to detail.
An instructional design portfolio and/or equivalent collection of work samples (Articulate Storyline, PowerPoint, Storyboards, Training Materials, etc.)
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